Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Can O2 refuse a refund?? Please help!

This is a long post but please, bare with me...I wish I wasn't having to write this as its regarding my late Grandpa's pay as you go account with O2. He sadly passed away earlier this year.When trying to close my Grandpa's O2 account, they have offer...

Resolved! fluctuating payg%20balance

Hi having purchased a new Samsung AO2S 4 days ago I have noticed my PAYG balance fluctuates up and down sometimes by£2 sometimes by 5 and1 pence this is despite only using the phone at home and on wifi only, my data roaming and dataisage are switched...

Number transfer problem

Hi I've just moved from an O2 monthly contract to pay as you go as my contract was ending,at the time of moving I requested my old number to be transferred.I'm now 2 online sessions and 2 visits to my nearest O2 shop and after getting told each time ...

Resolved! Current PAYG customer changing to Big Bundle

Hi all, Just a quick question here. I am currently a PAYG customer and I would love to change to the £10 big bundle for the unlimited minutes & texts. If I order one of the sims, would I be able to transfer my current O2 PAYG number to the new Big Bu...

Resolved! Doro 8050

Hi - I am wanting to purchase a new Doro phone for my husband. He has a Doro 8030 and I want to purchase a Doro 8050. Can he merely keep his existing sim card and place this in the new phone. Many thanks

Pay as you Go - Roaming

Hello I used to be a pay monthly customer and I have recently changed to pay as you go. I have topped up twice this month and still I cannot receive or make calls. I am abroad and I have my roaming data on. What do you think is the issue?

Pay as you go tariff and bills

I am on the Pay As You Go tariff as I do not make many calls using my phone.I would like to know if it possible to see what money has been spent from my balance, as money (24p) seems to have been deducted from my balance in the past few days when I h...

paying with top-up

I simply want to top up using a debit card the bank authenticated the payment but at the end of the process get an error message saying "check with bank or use a different card". The bank says there is no porblem at their end, and other cards (from f...

Top up error

Hi can anyone help I topped up £10 wanting a £10 bundle but it gave me £5 bundle and £5 credit now all my credit as gone how does this work and I’m just left with my little £5 bundle

Resolved! O2 Pay as you go Sim card

My daughters mobile phone number has been blocked by O2 (without a reason) and she cannot receive important texts and calls. Obviously she cannot call the customer service either, because she cannot use her number to call. Moreover, her online O2 has...

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