Pay as you go

[Jenc]

I bought a new phone and SIM card, when I registered it I put £10 on, it went straight down to £5 and now it says I have no balance, I think I've only used it twice, I can't get a number to actually speak to someone, can anyone help.

[MI5 · Accepted solution]

@Jenc 

Sounds like you are on the £5 bundle.

£5 is taken each month for your allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Also see this guide for what is included in your allowances Guide: Your Allowances - what is and isn't included 

[Bambino]

@Jenc The number for PAYG customer service is 4445. It's a free call from your mobile.

[Anonymous]

@Jenc Hi, like the others have said it looks like you are on the £5 bundle, this is the minimum bundle you can have. If you set up your number on - MYO2 - you will be able to choose and change your tariff to the best one for you, and you can change tariff once a month if you wish also.