3xdata

[Patrick2]

I just bought a sim card from shop with a big bundle was 6gb now 18gb data. I've topped up 10 pounds and only got 6gb data not sure what I have to do to get the 18gb

[AndyCapron]

I'm in the same situation. I've tried phoning customer services but they cut me off every time because of Covid.

[MI5 · Accepted solution]

@AndyCapron @Patrick2 

It usually takes a few days to show in your MyO2.

4 to 5 days is normal.

[Yoshiw]

Hello,

I reccomend you text '3XDATA' to 2424 to get the 3x data.

There might be a text message back saying that you are not elegible for the offer, but it should get added within 7 days of sending the message. The 3X data will not show in My O2 app, only the initial data allowance without the 3x data will show in the my O2 app, to see how much of the extra free data you have, text 'BALANCE' to 20202 and a text message of your remaining data and allowances will show and it will show the extra free data allowance.

Thank you.

[MI5]

Texting is only required for existing customers.
New customers will get it automatically when they first top up the sim.

[Haaaar]

I just switch to pay as you go from contract. Topping as pay and go after 15 years. I didn't get the 3xdata, texted but nothing. Texted balance again nothing just showing the basic. Am supposed to get it automatically or text?

[MI5]

@Haaaar 

It should be added as a bolt on Guide: Where is my discount or Extra Data?