Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Topping up on O2

I have a Motorola G8 mobile, which takes dual SIMS. I have been using network 3 on my previous 'phone, but lately I have found credit isn't lasting as long. I want to stay on pay as you go. Many networks are not very good in Orkney where I live, but ...

Resolved! Standard sim card won't fit new phone

I'm on Classic pay and you go, as I don't make many calls. I've just got a new phone which needs a micro or nano sim card, but my current sim card is standard size. Can I get a new sim card but keep my old number on Classic pay as you go tariff rates...

Resolved! PAYG to monthly contract

Can I transfer my PAYG balance to a monthly contract and retain the same mobile number? Thanks.

free credit

I never received £10 free credit for top up or £5 free credit for downloading the app?Who can apply this to my account?

Age restriction

I’m struggling to update a photo ID to unlock age content , I can’t find it anywhere

Resolved! Top up history

how do i see my past top up dates?

My Samsung A21s has no wifi connection.

This Samsung A21s was purchased from o2 in July 2020 and was working well. 3 weeks ago I lost internet connection through wifi but could get a connection via data roaming at a daily cost of course.A second o2 mobile ohne is unaffected and therefore i...

'Phone restricted' help needed...

I just tried to pass down an old Nokia C2-01 to my elderly mother as the charging socket - not the battery! - on her existing hand-me-down Nokia 6300 has failed.All appeared OK, I switched her SIM to the C2-01 & it accepted her unlock PIN - but then ...

Resolved! Voice mail

Hi I have an old Samsung mobile used rarely. There is an icon showing that there has been a voice mail but I think I deleted it - but the icon still shows. How can this icon be deletd?

big bundle

HiI have a new sim and I have paid £10 for my balence and o2 have taken £5 for a big bundle which will only last until the end of the month, I wont use that, as far as I am aware I didn't sign up for that. Live chat isn't working so I would like to k...

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