Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I need to speak to someone at customer services

Hi folks, Could someone please update me on how I can speak to someone at customers services? I am ging round and round in circles with the automated options. Thank youNajma

Keep my number

I moved from an O2 contract to Pay As You Go and wanted to keep my old number. I have sent the online form - https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form with all relevant details including PAC coades. ...

Migrating my O2 number from Contract to Pay As You Go

Hello, I ordered a migration of my O2 number from my already completed contract to a Pay As You Go with the strict condition that I keep my number. I received a new Sim Card today and was told I had to top it up. Unfortunately, looking at the back of...

Resolved! Community Rewards

Hi all, i have earned community rewards this month and last but can't get hold of the community managers to check and apply this on my account for me, please can someone help me out.all your help is much apppreciated, thank you

Resolved! Pay As You Go upgrade to Sim only

I am trying to upgrade my pay as you go sim to sim only but I do not have that option on my my account. I am only getting buy a new sim which I don’t want a new sim or a new number.

Resolved! Keeping number

On sim only contract will my number move when I move sim to new phone

Resolved! Sim only

I have just inserted a Sim only card into my elderly parents new phone which is very basic. I have topped it up with £10 however after i did this it says must be used by 9th April, does this mean they will lose the balance if not used by then? they h...

Resolved! Pay as you go Enquiry

Currently on 3 and I have had enough of their poor customer service and due to bad credit struggle to get a sim only with losing my job due to the pandemic! Got a pay as you go sim with o2 and used it for a few days with great coverage. Is there any ...

Resolved! Pay as you go bundle

Hi I was wondering How do I do a top up bundle for my child without a contract I have already purchased a sim and I don’t wanna make it a contact.And how much minutes and calls can I do with it

Resolved! Swap your sim

I have accidentaly done a sim swap and i want to know if i can reverse this somehow.

O2

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