Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Lost pin

I have lost my sim in the house and cannot find it.moved all the furniture and even dismantled the chair I was sitting in. I live in Spain. How do I get a new sim?

Resolved! Online chat link for Cooling off period returns

HiCould anyone help with an online chat link to return my phone and watch during the Cooling off period please?TIA

Resolved! £5 FREE CREDIT

Hi I just registered with 02 for 5pound free credit and didn't receive it not happy

Resolved! I topped my phone up by too much. I'm on a £10 bundle and I accidentally put £13.

I want to know how to get that £3 back as I did it wrong.

On basic payg, how do I leave?

Hi I am only paying a fiver a month on basic payg however want to leave O2. Not in a contract but not sure if I just leave, or have to give notice. Not bothered about pac codes etc. i cannot seem to see any info on my account to discontinue with O2 i...

Resolved! Stop my spending cap

I want to stop my spending cap

Resolved! Change tariff

Good afternoon,I would like to change my current tariff of £30 to a new one £20. I have tried several times to do it on the app but it doesn’t work.

Mobile internet o PAYG

Hi, for more than a month I cannot access my mobile internet. Any ideas why? Checked phone settings, no problems there. Many thanks.

Resolved! Charges

Why did I bring chArged while the app saying that I still have unlimited minutes (£10 bundle) after a call?

Resolved! Top - Up card after 1 year inactivity

Hello, I am a returning international student and I have a problem topping up my number. I had a 10£ tariff when I first used O2, and I would like to keep it as is. I tried to use my Revolut account to top up, but now my payment is pending (verified ...

O2

Forum Posts