Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £5 big bundle

Hello I am currently on the £5 big bundle, and when going to top up I am having £10 deducted from my account, when it only should be £5Do I get any data allowance when on this tariff.Thanks

Resolved! sim card

hello. i just purchased a samsung A12 and i need a sim card with my number sent out please

Resolved! PAYG

Hi, I’m on a pay as you go big bundle but have just taken out a contract for a pay monthly deal. Do I need to give notice or how does it work to cancel the PAYG? Thanks

Resolved! My Favourite Place

Hi, I have just bought a new phone and transferred the sim across but apart from the usual confusion of getting to know a new phone I seem to have 'lost' My Favourite Place option and can't seem to get it back. I have always been on pay as you go and...

Resolved! SIM card number swap

How can I give you my pac code so you can change my number to my old number

Resolved! Account

Can someone send a chat saying my sim a 02 pay n go sim so can verify a payment please

Resolved! Changing a Payment date

Why does O2 have the most confusing website, you click on change payment and date and legit takes you in circles!!!!! Just want to change my payment date why is it so difficult

Resolved! Cancel SIM

Hi. My Mum has died and I’m trying to close her PAYG account. I’m trying to do it online, but seem to be going round and round in a circle, visiting the same pages. Can anyone please tell me how to cancel my mums account? Thanks

Resolved! O2 pay as you go rewards, how long after earning them do you have to wait before they can be saved?

Hi, I've earned rewards in July and August, but cannot apply them until they have been saved. The summary box on the spend tab records the amount of the rewards earned since July, but then says I have £0.00 available to save, and therefore £0.00 to s...

Resolved! Unlock from o2 sim to three sim

Hi I’m trying to get my daughter phone unlocked from 02 to my three sim as I’m going to be using her phone if you could help thank you

O2

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