Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Airtime Rewards

Why do I have to phone o2 EVERY month to explain what Airtime Rewards are and to get my phone topped up? This also used up all the rest of my credit while I wait to have my account credited. O2 always say the same thing that they do not know what Air...

Resolved! CLOSE ON LINE ACCOUNT

Have now left 02 and had my number transferred to a new provider as I only need pay as you go. How can I have my on line account closed please? which has my name, address, dob? many thanks jules

Resolved! My number

I'm trying to switch numbers and I requested a PAC code but it says the message isn't sent to that number

Resolved! problem with Big Bundle

i toppedmy number yesterday as usuall with £10, it said that he has a fresh BB but it is not possible to send messages and the internet is not working

Resolved! Disappearing credit

I top up £10 to an emergency phone. The phone is switched off but the credit decreases and disappears I know it has not been used as the phone is not switched on. Where does it go this is the second time this has happened

Resolved! Purely PAYG

Hello everyone. I am new to O2 and have a PAYG sim card. I am currently signed on a £5 Big Bundle. I believe this requires me to have 5 pound in my account each month? What would happen if i did not have money in the account? Can i keep the sim witho...

Resolved! Sim swap

I'm trying to swap my sim and going out of my mind, it's a replacement sim, I can't text swap due to no network and when doing it through manage account swap sim it says that they txt me it won't let me enter my O2 details???......

Resolved! Top Up big bundle pay as you go

Hi so I brought a £10 big bundle sim in store and received a text today to say I only had 250mb left so I called 4444 and added £10 on. Received the text to say it was successful however now I am texted to check my balance it is still at 250mb and sa...

Resolved! Account settings

I want to change my address on my O2 account, and I don't now how. Thank you

Resolved! Data not working

I have a £10 bundle that comes with 7G data but my data doesn’t work and I’ve tried everything from turning my phone off and on turning airplane mode on and off and even tried changing my APN does anyone have any suggestions?

O2

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