Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Can’t send a text to non iPhones

Hi After sending a group text to iPhone and non iPhone I can’t send a reply back to any phones other than iPhones . It keeps saying message not sent .. if I try a couple of days later it works or some of the non iPhone texts me direct I can respond ....

Resolved! Disappearing money

Hi, I ran out of data on my phone so I topped up a tenner and bought a data bolt on for £5 and saved another 5 for incase I needed another. When my data ran out again I went to buy another but only had £3 left? Any one know what that's about?

Resolved! Pay as you go

I have available money in my balance can you refund it back to debit card?

Resolved! Helping my mum swap sim

Hi my mum has the oldest phone I’ve ever seen. It’s 15 years old and isn’t smart. Literally can only do texts and calls. so I’ve an iPhone 7 she can have, but how can I arrange a new sim for her so she keeps her number, and can activate the iPhone? s...

Resolved! WhaysApp roaming in Europe

Roaming in Europe.I tried to make a call from Italy to Canada and the connection failed.WhatsApp states it can't make the call because my network does not allow WhatsApp calls.I can text and send photos and files, but cannot make a voice or video cal...

Resolved! Check pay as you go bill and purchases

Can anyone help, I've used my phone credit to purchase £5 on a mobile casino and need to prove the payment on phone bill

Resolved! £10 Big Bundle vs £10 data Big Bundle

I've had a £10 Big Bundle for a number of years. This comes with 250 minutes, 1000 texts and 500MB of data. I've just noticed the £10 data Big Bundle, which has unlimited minutes and texts, and 7G data. This is clearly so superior that I want to chan...

Resolved! Travel

Good day,I'm travelling to canada shortly. I have the travel inclusive bolt on and the international travel to the 75 countries outside the EU, so what will the situation be as far as roaming and sending texts once I’m there?

Resolved! Notification text

Turn off balance notifications text

Resolved! Isle of man useage

What do i need to be able to use my phone in the isle of man

O2

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