Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Payment not showing on account

Have paid top up on 2/12/21, but not showing on my account. States my balance is zero

Resolved! confusing with my bundle

I topped up yesterday and on the app it says my bundle runs out on the 9th of January which would be correct but I received a text today saying it expires on the 20th of this month which is only ten days ?

Resolved! Putting pay as you go sim in to kids watch phone

Hi I am going to order a kids phone tracker watch and was looking to know what sim package would be best, is there a sim I could get and say top it up and it would stay topped up even if it wasn't used like for 2, 4 or whatever length of time, this i...

Resolved! Confused

I am very ignorant. I don't know anything about phones. I Have just bought a Google Pixel 4XL and moved the sim card from my old Samsung phone to this one. The new phone seems to work fine, however when I go into My o2 the old phone still shows. How ...

Resolved! Unlock settings so can access some websites

Hi there stupid question however does anyone know how I can unlock my settings as some of the websites become blocked . I tried doing this early and said need a credit card to verify my age. I'm 31 and on pay as you go

Resolved! My tariff

I think it is illegal and disgusting that you completely changed my tariff after it was your fault I was not able to get into my o2 account to stop a Bolt-on I had that was not working for me at all now you have taken away my free 300 texts allowance...

Resolved! 4444 not working

Why is the Paygo top up not working I have a. Voucher I need to use

Use ApplePay in the app

H, is it possible to use ApplePay in the app to load the phone? thanks!

Resolved! No topping up

I´ve been trying to top up my phone since yesterday...I´ve tried at leasts 15 times with different cards from different banks...I don´t know what to do. The message is always the same: "We couldn’t process your paymentSorry, it’s not been possible to...

Resolved! Where is my credit being spent

Please can you let me know how I have spent my last credit topup as I haven’t used the phone since topping up last yet I have no credit now

O2

Forum Posts