Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 64133 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 33613 Views
  • 19 replies
  • 2 kudos

Resolved! Top up

I would like to top up my balance from 4.81 to 10 pounds, could you please assist with thanks. If not, is there possible to make the refund at 4.81 pounds to me? Thanks again

Resolved! 15GB for £15 Unlimited minutes and text, is now limited

Hello, I started using a '15GB for £15 Unlimited minutes and text' sim card, which was provided by my organization, and which was bought in Japan at a vendor. Since I arrived in Austria from Japan, I made just a single phone call, and since then, it ...

Ryochi by Level 1: Joiner
  • 1199 Views
  • 3 replies
  • 0 kudos

Not letting me top up

Hi I've gone and brought a evoucher to top up but haven't been able to top up for the half hour. This is really frustrating.

Resolved! How long top up off for

Hi Guys I have been trying to top up my mobile. I am supposed to pay so much a month for a rolling contract to end when I want. I am left with 15p. Went to top up what I may owe 02, plus extra, and will not accept my card. The card has been accepted ...

Sam64 by Level 1: Joiner
  • 655 Views
  • 1 replies
  • 0 kudos

Resolved! This needs fixing asap O2!

Hi I have gone to top up over 2 hours ago , as I work from home and buy data to use for work. And due to there being a error or technical issue I can't top up anyway! I'm 2 hours late for work and I'm having to stand down the road to use wi-fi from a...

Data not active while in an EU country

Hello, How can I get access to the internet while I am in Bulgaria? My UK phone broke and I had to buy a new one from Bulgaria on which now I have no access to my data at all. Please share ideas on how to resolve the issue. Many thanks!

asdf1234 by Level 1: Joiner
  • 544 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go

Hello, I purchased the £10 Pay as you go sim card over the weekend. I put it on my phone and the data is working fine. However, I am not able to make any phone calls. I get a message from O2 saying I need to top up. My current balance is 0 even thoug...

MI4 by Level 1: Joiner
  • 626 Views
  • 1 replies
  • 0 kudos

Resolved! I haven’t been getting my Tarrif for two months after changing it to a different Tariff (PayAsYouGo)

Hi, I’m unsure if I will get the help, advice or response I need on here but it’s worth a try seeing as I have not had a response or been able to get help anywhere else, I changed my tariff two months ago and have had nothing but trouble with O2 sinc...

Sadi3 by Level 1: Joiner
  • 648 Views
  • 1 replies
  • 0 kudos

Resolved! Plan

My current plan is £10 for 7GB, I see the website has £10 for 10GB. If I do the top up, how many GB I will get?