Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New PAYG sim change number

I just received my new sim and I done the keep my number form but I have not activated my sim yet will that be a problem?

365MB instantly gone when topped up

Topped up to get my bundle which includes 2GB data allowance. Bundle appeared, but with 365MB of data already used. Wasnt doing anything else, connected to WIFI (O2 doesn't let you top up without already being connected to the net so I mean I had to ...

Resolved! Changing tarrif

Hello, I’m currently paying £30 a month (big bundle) for data and I would like to change to the £15 big bundle. If I do this and downgrade to the cheaper one, will all my data still roll over from the previous month if I have some left from the £30 b...

Resolved! Payment

Hi I am on the £15 bundle tariff but it is taking £20 out of my bank account each month. Is there a way to change this as I cannot get hold of a contact number for 02? Thank you.

Resolved! 5g pay as u go sim

Literally just want a 5g sim 4 my new phone seems impossible 2 get to talk 2 anyone just keep being sent links that are useless don't want to have to change num or network but seems I might have 2

O2 UK Pay and Go payments taken from my credit card that are unknown

how do I find out what mobile number is being used on my credit card? 6 transactions have been taken on two seperate days that aren't mine?

New pay as you go sim not working

I’m not able to make calls or send texts with my new pay as you go sim. I only receive 02 texts. I have an iPhone and even with WiFi turned on iMessages is still saying ‘waiting for activation’. I’ve called the pay as you go line twenty times on a di...

Resolved! opening

please does anyone know the 02 shops are going to be opening??

Resolved! 4g+

Hi , dose 02 pay as you go support 4g+

Resolved! Proof I'm on pay as you

Hi i some money on a site but they wont realise it until I prove that I'm on pay as you go and said to ask on my 02 to screenshot with my phone number on aswell as it saying I'm on pay as you go

O2

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