Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Changing tarrif

I was wandering how I change my granddads tarrif from a bundle to a standard pay as you go so that when he tops up £20 it stays on there and doesn’t get taken from his credit.

Resolved! Keeping my number

I want to keep my original contact number but online it keeps saying error

Resolved! Standard size of a text

If I text a number in Australia from the uk It is 55p per text. can that text include emoji’s or do they cost more?also, how many words/characters are included in a standard text. i have been charged for 8 texts from sending only 1 text ? thank you

Resolved! unlimited data

I've got a pay as you go sim that's got an unlimited calls, texts, and data plan on it. However, today I got an alert that I'm near my limit and on my device it says I only have 3gb, but on my o2 account it's unlimited. any ideas on how to fix?

Resolved! Contract

Can I cancel my sim contract and have a phone contract instead.

Resolved! Topped up in turkey money has been removed from my account but has not be loaded to my phone

Topped up in turkey money has been removed from my account but has not be loaded to my phone

Resolved! Pay as you go swapped to pay monthly. What happens to my existing balance?

Hello, My 90 year old Mum has had an O2 pay as you go sim for years. It seemed to be costing her a lot so I finally managed to persuade her to swap to a Pay monthly sim still with O2. I was told her existing balance would be carried across as she was...

Resolved! WHY IS UR TOP UP PAGE DOWN EVERY DAY U USLESS IDIOTS

TOP UP ALWAYS DOWN EVERY DAY ACCOUNT PAGE ALWAYS DOWN ON THE APP U R JOKERS

Resolved! Cost of individual calls on PAYG

HelloI've had to make a fairly lengthy call from abroad back to the UK and need to identify the cost of that particular call. However it's not obvious from either the app or the O2 website how to do that.Can anyone possibly help? Many thanks, Chris

Resolved! Charges for bundle

I recently changed to the $5 bundle that includes unlimited calls and texts . The $5 came off my credit balance. But now an additional $4 has come off and I haven’t called any premium numbers. Is there a way I can check what I have been charged for? ...

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