Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Can I use my current Sim Only Card in new Phone

Hi... I am looking at purchasing a new Samsung Galaxy A10 from O2. It,s currently priced at £149.If I purchase this phone on a Pay As You Go, am I able to transfer my current Sim into the new phone. I am very happy with my current Sim only deal and h...

Gary100 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Voicemail

Hiya, how I can get rid off voicemail notifications every if I can’t even access my voicemail?

Kasia2005 by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 claims I took some calls while being abroad and I did not

Hi,I am in Dominican Republic and I recently noticed I have been charged 8.90 for something. I contacted Customer Service over a chat and I was advised it’s for 3 incoming calls.The thing is, that all I have are 2 missed calls (duration 0:00) and I d...

AlexxH100 by Level 1: Joiner
  • 31 replies
  • 0 kudos

Resolved! hi folks

Hi everybody,Montysmum here again, got the hang of topping up, sort of anyway, thanks to you all last month . However just one little query the answer to which is probably staring me in the face but i thought i'd just check anyway, seeing as you're a...

Montysmum by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! Charity donation

Hi all,My mother in law made a donation to charity a few months ago via txt message. It was an appeal on TV. Since this the charity have taken £4 each month. She cannot remember which charity it was and does not have any of the txt messages they sent...

CBJBrowne by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Big Bundle Question?

Hello O2 community. I am currently on the £10 Big Bundle allowance on my O2 phone. My renewal date is in a few days, but the thing is, is that I still have loads of texts, call minutes and data on my phone. I was just wondering if I could use the rem...


Hi I am getting no joy with your support team and i would like to speak to someone from the Fraud department. Thanks,Hinesh

Hinesh by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Blocked number

My l24 number has been blocked by you'd I want it unblocking

Resolved! Boostbox?

Does anyone know if it is possible to get a boostbox as a private PAYG customer? There seems to be some chat from over a year ago saying that O2 only sell them to business customers, which is frankly ludicrous and terrible customer service (and misse...

Archie by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Topping up with an international CC?

Hi, Can't get through the process as the billing address for the card doesn't cater for international CCs. I get an invalid post code.Card also didnt work over the phone. Help plz. Thanks.