Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Data Sim

Just got a Pay-as-You-Go data sim for my iPad, told to go to & follow instructions to register & top-up but No isn't recognised. Unfortunately at the moment i can't speak to anyone in person or chat-line. Can anyone help?

CW_ by Level 1: Joiner
  • 1 replies
  • 0 kudos

£10 Free Credit

I have just got a new SIM card, loaded £10 credit and texted FREE10 to 21500 to get £10 free credit but have received a text back saying this offer is not for me. Why is this? I have followed all the steps mentioned in the flyer that accompanied my n...

Anthony82 by Level 1: Joiner
  • 3 replies
  • 0 kudos

£90 of credit has evaporated and don't know how to track it down

Despite the lockdown I had to fly to Australia two weeks ago (long story, don't ask)Just before leaving I topped up with £90 credit to give me plenty of buffer as I needed to call Aus consulate, Health departments etc (from UK) to negotiate the lockd...

mpr by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Help unlatching

I have bought a Samsung Note 4 from a friend who was on contract with 02 but went onto pay as you go after the contract finished but it is asking for a code when I want to put my contract EE sim card in where can I get a code. Is there a quick fix to...

Unlatching Request Denied

I'm trying to unlatch my phone, and I have sent a couple requests in the plast week, making sure to wait until i was rejected before sending another. I have now realised why I was getting rejected, but when I fill out the form to request it says 'Thi...

Wrong balance showing after topping up

I topped up my PAYGo phone yesterday and received a receipt saying top up was successful, followed by a text from O2 informing me of the new balance. However, it is still the old balance showing on my phone today - why?

EP by Level 1: Joiner
  • 1 replies
  • 0 kudos

Smart watch

Hi i have a basic smart watch. Q18 and I can't sort the internet out. Any ideas


Hi folks, wonder if you can help, I'm not up in these things. I am an over70 currently shielding. My existing phone is a Samsung Galaxy Ace 4 on O2 Pay as you go. It has totally unreliable and is switching off in the middle of a call. It is starting ...

wd by Level 1: Joiner
  • 2 replies
  • 0 kudos