Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Texts not sending

Just got a handset purely for calls and texts have topped up. Texts were sending but not now?? There’s £15 on balance and phone is on £10 bundle?

Resolved! Classic PAYG query.

Can I transfer my credit from my Classic PAYG to my new pay monthly account. Thanks in anticipation.

Resolved! Rewards topup

Hi I've earned £2.00 credit normally U claim it and it goes on my balance. This time its saved it for me to spend. I wont it putting on my balance credit not were its gone. Thabkyou

Resolved! Sim cards

What is pay as u go

Resolved! Changed my bundle

I recently changed my bundle from £10 a month to £15 and when I topped up it only took £10 and said I had a £10 bundle but then it disappeared it then charged me £2 for using data (because the bundle disappeared) so I had to top up again to get anoth...

Resolved! £10 Big Bundle

Hey, I'm currently getting 1000 texts, 250 minutes and 500MB of data. One of my brothers is on the same bundle apparently but he gets 7GB of data. Is there any way for me to be upgraded staying at £10 a month for pay as you go?

Resolved! Mobile connection at sea

I am on Classic PAYG and need to receive a couple of text messages while on a cruise. I can check when on land using local roaming connection with no problem but at sea I would like to just connect to the ship's connection for a minute to see if the ...

Resolved! Pay as you go tarrif date adjustment

Is it ok if I adjust the date for my pay as you go tarrif bundle a bit earlier than usual?

Resolved! charged for unaswered calls

this morning i hade £2.48 credit, i tried ringing my taxi for work a few times, no one answered the phone so i hung up and tried again. after the 3rd time my phone directed me to the top up page as i all of a sudden had 0 credit. why was i charged fo...

Resolved! PAYG Top up reminders from o2

Do we get reminders to top up please? I'm sure we used to some time ago but I'm not sure if we still do.

O2

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