Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Auto topup taken from old card

Auto Topup is attempting to take a payment from an old card every month, but failing. I am unable to remove this card from “My Wallet” in my profile (there are no cards in the wallet) or cancel auto topup. Adding a new card to My Wallet does nothing....

Resolved! How do I turn voicemail off?

How do I turn voicemail off?

Resolved! Top up

I just top up me sim 2 days ago and it is not working now it say 0 balance and no one is answering me what I need to do???

Resolved! Pay as you go new iphone

apologizes if this is stated someone, I couldn't find it, but if I were to need to buy a new iphone, is it as simple as moving my sim to the new iphone and turning it on? (assuming the sim fits) Or is there something more complicated that needs to be...

Resolved! Call forwarding on iphone 6s running IOS15

I have in iphone 6s running IOS 15 but now cannot use the call forward option , can anyone help to restore the use pls.

Resolved! Pac code, still waiting on it.

Hello can anyone help, I have tried to connect o2 and after speaking to a service worker, I explained yesterday I would like a pac code. They told me you will receive it within 1hour, I still have not received no code.

CUSTOMER SERVICE UNREAL !

I could write a book regarding the utter shambles of the so- called customer service at o2 I have never experienced anything like this in all my life.I have been with o2 for ever since I have had a mobile phone (years) always on paygo also my Husband...

Resolved! Pay as you go

On 6 May, I bought an O2 Pay As You Go SIM card and did not activate it. The staff told me that the SIM card only start counting from the date I activate and use it. So I would have a month to use the data from the activation. Then, I start using the...

Resolved! Disconnect pay as you go sim service altogether

Getting through to Customer Services has proved unsuccessful but I have a recent1. Pay-as-you-go &2. A pay monthly as well. I would like O2 to disconnect service on pay-as-you-Sim now rather than take SIM out of spare phone & not use in in 3 months o...

Resolved! New sim can’t top up

I have a new sim and it won’t top up. Any help appreciated

O2

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