Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Renew my bundle early

My bundle is running out and I want to renew it early. The numbered I seen to call do not help as the call ends always mid through.

Resolved! Wrong tariff taken

I changed my tariff to £20 a month and you have done the &15 month bundle I need the £20 bundle

Resolved! Wifi calling

I can’t receive SMS text on my iPhone XS. Running the latest iOS software. Never use a signal connection, only wifi indoors. That picks up FaceTime and Apple Messages fine, but no SMS messages say from my bank to verify an online purchase for instanc...

Resolved! Credit in account

Hii would like to know my credit balance which is showing £1.20 yesterday then after it’s showing £0.00 now from yesterday I would like to know where does it gone ?

Resolved! Money missing when I've toped up

Put £10 on to top up my phone used the internet for 5m 2 days in a row had £4 odd still there from last time but it's now said no balance left I only put it on few days a go I can't call anyone

Resolved! transfer my old number to my new replacement SIM card

hello dear, I have just received a my new replacement SIM card and I don’t know how to activated it and transfer my old number!!

Resolved! PAYG

Gone from business 六‍ home too PAYG as the company I work for is giving us an allowance, I’ve just done £10 on a new phone and sim, o2 added £10 then within the same message took £10 off the balance???

Resolved! Confused elderly user re charges and tariffs

Iused to be able to top up when needed now I find I am being charged 55p per call. I am on Simplicity No allowance and I note on various so called help sites that if I do not top up or add a "bolt on" in 6 months I lose all credit etc. I only carry t...

Resolved! Travelling to Lanzarote

Hi I’m going to Lanzarote on Friday from the uk and I’m on pay as you go and wanted to know what big bundle do I need can I use the one I’ve got or do I need to buy a different one I’m currently using the £10 big value bundle and it doesn’t renew til...

Virgin Active WiFi account

Hello, I am wondering if O2 PAYG customers will get free access to the Virgin WIfi hotspots network. Any ideas?

O2

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