Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Changing my phone but staying with O2

My mobile phone is over 10 years old and it's long overdue for replacing. I'm looking at the new Galaxy Z Fold 2 from Samsung - but AFAICT O2 only offer this phone as part of an ongoing contract. I've only ever been on PAYG so a couple of questions:-...

Resolved! Unlock phone

I want t talk to someone?

Resolved! Age verification

Hi thereIs there any way for me to process my age verification from this app?

Resolved! Deactivation PAYG sim

I think my o2 number has been deactivated, I tried to send an SMS to someone and it wouldnt go through and then it showed I had no signal, is there any way to get it reactivated as it hasnt been that long since my number was active and the last time ...

Resolved! O2 taking too much from my top up

I had just over £5 credit in my account. I changed my bundle to £20 per month, added £25 credit but now just £5 left. This is not the first time O2 have taken extra. How can I get it back?

Resolved! No signal suddenly

Hello, I have an O2 SIM on Classic PAYG that I maintain as an emergency number as it gets signal in some remote places that my main SIM does not. I went to use it yesterday and it had no signal at all. I can't even get a signal now I'm back at home. ...

Resolved! Purchase History?

I have recently had an issue with a tariff taking my money and not giving me the tariff back, im going to contact them asap when they open (probs would have done that by now) do they have a history file because i have since deleted the text saying it...

Resolved! Top up

Hi, I’ve just bought a pay as you go sim and topped it up with £10, I have the email to confirm the payment but my account still shows £0, does it take long to show on my account?

Resolved! Unable to send pictures in text messages

I'm currently on the £10 bundle with unlimited calls and texts and 7GB of data. I'm having difficulty sending pictures in my text messages. Keep getting "this service is not activated on the network". Does anyone know why and how I can solve this pro...

Resolved! Account nimber

What is my account number please?

O2

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