Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Help

Can I start my bolt in early if I run out of data

Records

Hey, how can I get records of who I have been messaging and calling and who has been messaging me and calling me also . Thanks Daphne

Resolved! Extra charges

Hello, I hope you can help, I have a spending cap of 0 on my account, why have I been charged £25 this month?

Resolved! PAYG

Hi. My mum has broken her phone. It’s a flip top one so it’s very old! If I remove the number on her account will she automatically be refunded any credit balance? She’s now got a new phone and number. Thank you!

Phone not working in America

Can you please help topped up phone but arrived in New York and phone not able to connect to any service

Resolved! Data isn’t working

I’ve brought a new sim and my data isn’t working and I have a £15 bundle that is active and my data still isn’t working how come??

Resolved! Re pay as you go

Hi my number still havent moved to pay as you go

Resolved! O2 tariff

Why is o2 only taking £15 out of my account when it should be taking £20 for my bundle?

Resolved! PAYG SIM to use abroad in MiFi Unit

Hi, Can I purchase an O2 PAYG SIM Card to use in my wifi unit in Fuerteventura?

Resolved! FREE10 code not working

FREE10 code won't work, have done everything it's said to and still nothing. Also can't register for 02 rewards, can't find email address to contact o2 and can't get through to actual human

O2

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