Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! change my big bundle

hello, I used to have the £20 big bundle and I would like to change it this month for the £10 big bundle, and I tried many times in my account but I can't, there is a message saying that is not possible at the moment and I already add £10 to my accou...

Resolved! Transfer number but keep credit?

I have searched but couldn’t find the exact answer, so apologies if I’ve missed it. My Mum has an O2 sim with lots of credit on, she wants to bring her main number to that sim from another network, will she lose the credit on the O2 sim if she does t...

Resolved! Trying to get a PAC code

I am trying to get a PAC code. I have tried texting three times and just get a message back saying there has been and issue and to try again later. I have tried phoning 202 and just get a tone and then disconnected. The website says you can request o...

Resolved! Pay as you go

Morning, I’ve just topped up my daughters phone with £10 for pay-as-you-go on O2’s standard tariffs but the phone automatically used the £10 for a bundle.How do I change this asap to just a balance of £10 so it can be used for pay-as-you-go.I spoke t...

Resolved! Stuck in Croatia and can't make any calls using Pay As You Go

Hey everyone, I'm currently in Croatia and can't make any calls to UK or Croatian numbers. I have the £20 Big Bundle which includes both Unlimited minutes to UK and 50 International Minutes (of which I still have all 50mins remaining). My data works ...

Resolved! Changing account

How do you change from Pay monthly acc, to Pay as you go?

Resolved! Code pac

Hi I need Please my code pac, I send message ,,PAC” on number 65075 but not working.

Lost balance

I should have GBP11 in my Pay As You Go account. However, when I logged onto O2 website to check just now the balance was GBP0. Please help. Thank you.

Resolved! PAC

I want PAC number but every time I request it it says there having a problem with my request I have been try for 3 days now

Resolved! New PAYG customer - no access to my O2 app

Hi all - I joined O2 PAYG on Tuesday. I can't access the my O2 app. The pop-up keeps saying wait 48hrs then phone customer services (I can't get through to them; been on the phone over an hour). The web browser says I have no 'products or services'. ...

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