Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Adult content

Can you take the age thing on my device please

Cauley by Level 1: Joiner
  • 2 replies
  • 0 kudos

Help and supporr

ive just topped up my phone with a voucher and i tried getting in touch with o2 to get a 10 pounds bolton and its took all ny credit i now have 1 pounds left could someone from this team please contact me on my numbee

L4e by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Scam Texts

Got a text asking me to update my details to avoid fees,i am a pay as you go customer. anyone else had this.

Jamesb by Level 1: Joiner
  • 21 replies
  • 0 kudos

Bundle Top ups

If I go pay as you go and choose the Bolt on Plan where I have to Top up Monthly, what happens if I am out of the Country for 3 months and cannot too up?? Does my SIM gets deactivated??Can I continue with the Too ups after 3 months??

Anesimo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! big bundle

Hello, I ran out of data however i still have call time and text messages so I topped up my credit with ten pound however it’s not letting me use my data until the 23rd of july, when my next big bundle starts, I urgently need my data for tomorrow,wha...

Izzy5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I forgot to Top Up and now my number doesn't work!

Hi all! So I forgot to top up and now it says my Sim is not provisioned... I've tried to login into my o2 account and can't get access because they need to send me a text code...which I can't recieve... I've no landline to call customer services... h...

Resolved! Hotspot

Just recently topped up big bundle £30 and now Hotspot doesn’t work for me on any of my devices. Have reset networking settings, restarted devices and reset password and still not working. Am on Prepaid, what has changed with O2???

Robolous by Level 1: Joiner
  • 6 replies
  • 0 kudos

o2 rewards

changes my number and wondering if I can claim my old o2 rewards and not have to start again from 5% I had a lot saved now lost it all. Please help

Resolved! Sim hasn’t released my £10.00 bundle

I have tried to call o2 but it’s comes up with a error message saying that I have no credit I activated it and topped it up in the O2 store Three and a half hours ago. I have check in my setting under O2 services and at the bottom of the lust it says...

Callym by Level 1: Joiner
  • 2 replies
  • 0 kudos