Solved: Balance Take Off

KB631 · ‎20-11-2022

Why when i got a sim card from a 02 shop and my dad's balance was£17.10

02 have taken £10 off his balance each £5 taken monthly even though he has no data or bolt ons

This should not have been taken off so in fact 02 owe £10 back onto my elderly father's mobile.

MI5 · ‎20-11-2022

@KB631

He will be on the £5 bundle tariff.

You pay £5 each month for allowances whether used or not.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2022

@KB631

He will be on the £5 bundle tariff.

You pay £5 each month for allowances whether used or not.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎20-11-2022

@KB631 wrote:
That was not explained when i got the sim it was supposed to be a standard PAYG sim.... He has no need for data etc.... This was explained to 02

O2 only do bundles now and the £5 tariff does not include data. Just unlimited calls and texts.

If you want basic PAYG you need to look at giffgaff or 1pMobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

KB631 · ‎20-11-2022

Cheers mate I'll look into that as its ridiculous for bundle fee when it only gets used in emergencies

MI5 · ‎20-11-2022

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Balance Take Off

Cancel my contract

New package

First bill

SIM Deactivated

Cancelling Disney plus