Rolling Plan

[Akeem]

Hi, I have recently received a sim for the rolling plan. It mentioned in the mail that if I pay £10 I would received 25GB on my rolling plan. I’ve just put £10 on the sim and only received 15GB. Please could you advise. 

[pgn · Accepted solution]

Help and advice on rolling plans here, @Akeem:

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

Offer details:

Get 25GB for the price of 10GB when you activate your sim by 28 December

Your Rolling Plan tariff value is the monthly payment required to activate and renew your Rolling Plan allowances. Rolling Plan will continue to automatically renew on your renewal date when your monthly credit or debit card payment is made.   If your Rolling Plan does not renew, standard charges apply. You can switch Rolling Plan once a month to take effect from your Rolling Plan renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of tariff numbers chargeable. Unused credit not refundable.

Get more data for up to 3 consecutive months on the £10, £15 and £30 Rolling Plans, then reverts to standard data allowance. Offer will be applied automatically for all first-time customers of Rolling Plan. Rolling Plan monthly payment must complete on your  monthly renewal date for 3 consecutive months to renew Rolling Plan and benefit from the offer for 3 months. If you switch to a non-eligible tariff during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Rolling Plan has expired. Data rollover not available on any promotional data. Offer excludes the £20 Rolling Plan tariff as well as any other tariffs, including Classic Pay As You Go. Ends 28th December 2022.

Europe Zone data only.

[MI5]

@Akeem 

It takes a few days for the additional data to be added but it will be done so automatically.

[Paddiewack]

Your extra data will NOT show via My O2 but you can check if it’s been applied by using some data and checking if your data balance reduces. If it doesn’t then the extra data has been applied to your account. Only when you see your available data reduce will you know that you’ve used up your extra allowance. Confusing possibly but that’s the way O2 do it.