Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I'm on pay as you go. I accepted the SURFPLUS offer, had sms over 40 minutes ago confirming 1GB of data and 100 mins of calls however sending text for balance and logging into account shows only 500mb of data. Will the other 500mb show up sometime. N...
New customer trying to get double data. 1. I put the SIM card in and tried to send a text to 2424 as required with "DOUBLE", wouldn't send. 2. I topped up £10 and immediately you chose my tariff for me. I had no option at this point. 3. I tried to se...
Basically, the mobile i was registered with on 02 and using is very old and now busted and i am now using my son's spare mobile.I have tried registering this device on my 02 and it refused me as its ''registered to somebody else''.I am paying for my ...
Hi, my name is Beata, phone no xxxxxxxxxx, email xxxxxxxxxxxxx@xxxxxxxx. I'd like to get my PAC because I am leaving 02 but I'd like to keep my number. I text PAC to 65075 few times but I've got the same answers: "There's been an issue processing you...
I have a £10 per month Pay as You Go Data Big Bundle. In a few weeks I will be leaving the UK and won’t be back again for 7 months. Can I pause this while I’m out of the country and still keep my mobile phone number?
How do I quickly and efficiently stop the billing process starting when I haven't even received the Sim . . Or are we supposed to start paying for a service not yet delivered or set up. Bit of a con . I want to start the service on the 6th of Septemb...
Did anyone else order a pay as you go sim card and go to claim the free £10 credit to be told you're not eligible?
Why have I been charged for sending a picture message when I am well within my pay as you go limit. Is this a mistake? Or how can I avoid doing this again.
Constant issue with my balance disappearing phone hasn't been used but balance drops around £5 a time I've no mobile data on or any bolt ons
I have had an old Nokia PAYG phone stolen from my car.I rang the relevant number to get it blocked/request a new SIM but after about half an hour holding was told I didn't pass the security questions, because I:didn't know the serial number of the SI...
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