Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! iphone 13

hello , i bought iphone 13 in february , but i had contract with my exsisting iphone 8 plus so my conract is connectex , but im wondering why my new iphone has MDM profile apple businees , i dont have any company , someone added me to enterprise , ho...

Resolved! PAC Code

Hi, I've requested a PAC code via 65075 and the (presumably) automated response indicated there was an issue with my request. Is there another method for obtaining a PAC code? Thanks in advance.

Resolved! Top up or big bundles

Hi. I credit my phone once every 3 months on average with £15. I am missing not having data when I’m out of the house etc. If I go for the £10 days big bundle (7GB), can I trial it and cancel after 30 days or is it like a contract and have to pay mon...

Resolved! Ported number - my O2 account problem

Hi, I ported my Vodafone number over to O2 yesterday and it seems it was successful. However, when I went to my O2 account and checked if all the information was correct today, but the ported one did not show up on my o2 account and my old number on ...

Resolved! Complaint - Reimbursement

I have has a lot of issues with O2. I was told my roaming and data would work if I went abroad to Europe. However, when I got there, I couldn't make any calls or use any data or send any texts. I used my friends phone to contact O2 and the team could...

Resolved! Pac code

I’ve tried texting for my pac code but it says there’s been an issue processing my request. I’ve tried several times why is this?

Resolved! Parental control

How do i turn off the parental control on my account

No edit of address

I live at a hospital address. I wish to edit the address to include ward name. I cannot do this. payment is refused as a consequence because I cannot tell O2 to match my bank details.

Resolved! Buy bundle

I just want to buy a bundle instead of topping up

Resolved! O2 is wasting my time again!

Why is it not possible to view balance information. Something has been going on for over a week now. Attending to your customer services online is a nightmare.

O2

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