Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Logging on to update auto top up card details

My auto top up failed as my card details have expired, so I need to update.When I long on to MyO2, it finds nothing associated with my number and doesn't give me any options to set up or update an auto top up.

Resolved! Can not make calls

Hello. I cant make calls from my phone, i do receive messages and calls. Recently i toped up my sim and i am abroad.

Resolved! Money gone missing from my balance!

I've just topped up £10.00 for my pay & go bundle & before the £10.00 was taken to pay for my bundle £1.95 has gone off my balance without me even using my phone! I've tried phoning customer service only to be greeted by a dumb AI robot & then finall...

Resolved! Classic PAYG

I have had Classic PAYG for many years and only use it for banking (account access code).I pay £10 every 6 months but there are never any call charges as I do not make calls.Is there any way to save money? And can I automatically pay for the top-up w...

Resolved! Text and mms messages read or not

Text messages says requested and sentMms says requested requested Vidio says requested and sentIs there anyway to tell if they have been read????

Resolved! Top up

I topped my phone up by £10 today bought the £10 bundle and haven’t received my minutes or texts now my phone is telling me to top again what is the problem ?? I want this problem resolved ASAP as I’ve been unfairly treated

Resolved! Big bundle

I have just text to upgrade my big bundle to £15/month, which has been confirmed. But I want this to start from today although my previous £10 big bundle is not meant to finish until the 18th Oct. How can I start this early? I know I can call them bu...