Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Refund on credit balance

I was using this phone on pay as you go as a spare. I have more credit than I need. Is there a way to get this refunded?

Vickied by Level 1: Joiner
  • 2 replies
  • 0 kudos

Monthly subscription

I pay £10 per month but for some reason I think I am on pay as you go. Because of this I have not received a message telling me that I can have unlimited free calls to standard numbers until 30th April. If I already get a set allowance of calls, text...

Norm1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I top up my phone and it went on data because of the bolt however I removed the bolt and I don't get data on my phone I needed it on my calls and minutes can you change this so it goes On my credit

Libby2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Urgent help

My postcode is cv32 the o2 signal has been down for a month now .I cannot use the mobile phone I am housebound and vuneable and have missed dotors calls .Please I need to change provider immediately .How do I do this .I have a pay as you go contract

phil1db by Level 1: Joiner
  • 2 replies
  • 0 kudos

Missing Credit

My son paid for £20 credit at sainsburys and it has not been applied to my PAYG number. I spoke to sainsburys who advised me to contact o2. I have tried through many menu options to call you, only to be told you are not taking that type of query(?) I...


Hi, I have recently ordered and received new sims for my family. At the end of last week I recieved my new O2 SIM in the post and attempted to redeem the free credit offer. I topped up my account with £10 and text FREE10 to 21500 to receive my bonus ...

Iecmc by Level 1: Joiner
  • 1 replies
  • 0 kudos

Topping up

I’m trying to top up my phone and every time it goes to pay it accepts the card and then comes up with an error message and I try and call and it’s the same it’s just asking to try again, nothing wrong with card or bank, please can someone help as I’...

Kdb1997 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! PAYGO - Requested new NANO SIM (previously had MICRO SIM) for new phone. Not possible to connect

Hi, I bought a new phone. Not realising that you can push out a nano sim from a micro sim, I telephoned 02 and was sent a new sim. The woman said something about a wrong number would initially appear on the one, but then it would be alright, or somet...

Matt72 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No service and seemingly no O2 account

Hi, It appears I have had no service, poss since an "unknown" call (I did not make) earlier today.Moreover O2 , has my name and email, but states I do not have any services with them.When I try to access further help, the access code is set to an obs...

Des by Level 1: Joiner
  • 2 replies
  • 0 kudos