Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! bolt on or top up data

If I use the bolt on or top up to get data on my payg phone deal, do I have limits to daily use of data?

Resolved! Late tariff change on my o2 account.

Looking for an o2 advisor to help me. I changed my tariff and then topped up because the tariff change did not happen automatically. This has however removed my top up completely... I would like to know why O2 think it is acceptable to take £10 after...

Oops. Something went wrong. - Moving from PayG to Pay Monthly

Hi, Does anyone know if there is currently something wrong with the online form for keeping your number when moving from PAYG to Monthly. Every time I try it , it simply says'Oops. Something went wrong.' Come on O2 this stuff is simple, why are you m...

Resolved! Topping up on Big Bundle tariff

If I'm only receiving incoming calls and using WiFi, do I need to top up my big bundle sim every month? Will o2 stop my sim after a certain amount of time?

Resolved! Sim

Hello I want to order SIM card with my old number

Resolved! After payment surveys

Received a text from 202202 some time after making a payment asking to conduct a survey about recent activity but unusually the way to continue was via a web link to survey.medallia.euMy texting app flag this as possible spamIs this legit ?

Resolved! Balance of £17 used without any use of phone

I have received a phone as a birthday present with the balance of over £17 carried over from my old phone. I haven't used the phone, yet the entire balance has vanished. How can I stop this, please?

Resolved! 50gb extra data

When does the 50gb extra data for the 30 pound pay as u go bundle go on as I ain’t had mine yet

Resolved! Spam text messages (possible scam)

I recently got a new O2 sim card, but I've been receiving text messages from someone called Lowell (I'm guessing a company), trying to get in touch with someone called Darren Percival, I'm unable to block them and I'm not sure what to do since I keep...

Resolved! Wi-Fi calling

Hi, Does anyone know how to set up Wi-Fi calling on an iPhone 14 with a pay as you go sim? Thanks in advance

O2

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