Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 38 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 16 replies
  • 2 kudos


I received a text message from 02 saying I would get an extra 12gb data but its only showing my normal data allowance.

Kevin7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I can’t seem to divert my new number to my work phone

Hi I’m struggling to divert my calls from my new SIM card to my work number. It works with other sims when I put in the phone so must be something to do with the new SIM cards. I have registered it and topped up the new card also

Ross3 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Pay as you go

I am wanting to change from three to o2 on pay as you go i want to know the annoying little simcard icon that appears with o2 pay as you go can u disable that or is there a way to get it away ?

Rob2020 by Level 1: Joiner
  • 6 replies
  • 0 kudos

O2 refresh tarriffs

Hi, I wanted to ask whether it would be possible for me to increase my data allowance from 5gb a month to unlimited for one months, then revert back to my original 5gb a month without any consequences? I’m happy to pay unlimited for one month but I w...

Rory2502 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Misleading offers

So I ordered a sim card £10 big bundle offer with 15GB a few days ago, top up yesterday, and it only gave me 3GB.The other offer was the top up £10 get £10 free credit. I texted FREE10 to 21500. The text comes back and says "It looks like this offer ...

BToxic by Level 1: Joiner
  • 4 replies
  • 0 kudos


Everytime I send a message I get a message back giving my balance. How can I stop it?

Ian_J by Level 1: Joiner
  • 2 replies
  • 0 kudos

Extra data not applied

Hello, I bought a big bundle for my new sim yesterday but I haven't received the extra data advertised. I did send 5XDATA to 2424 yesterday but got no response.

Catme4 by Level 1: Joiner
  • 3 replies
  • 0 kudos


How do I put a bundle on my SIM card without having to order a new one?

Jodi1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Smart watch

Hi guys. Can you help me with a manual set up on a smart watch I'm doing something wrong, only a cheap 2g. I'm faced withAccount name-Apn-Username-Password-Auth. Type- (normal or secure)(Advanced setting)Homepage-Connection type- (http or wap)Use pro...

Resolved! problems topping up

Been trying for weeks to top up my pay as you go. Keep getting the message that my payment can't be processed and I should contact my bank. But I've tried several different cards including other people's so the problem isn't with the bank. Totally st...