PAYG Balance Disappearing

[system-g]

Hi.

I topped up my son’s PAYG sim with £10 on the weekend. The balance is now showing £0.45.

mobile data is switch off and showing 0MB usage in the last month. 
he has sent me 2 texts and called both his mum and I once each with both calls lasting less than a minute. 
I cannot figure out where the spend is going

[Cleoriff · Accepted solution]

Hi @system-g 

Give O2 a call on 202  or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[jonsie]

It's possible that O2 have switched him to a Big Bundle

If possible check the tariff in My O2