Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 2994 Views
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 5884 Views
  • 15 replies
  • 2 kudos

Resolved! Pay as Go SIM timed out

How can I re-activate my Pay as You Go SIM. I went too long without making a call

DicksonJ1 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! top up payments

I have had a monthly account with o2 for more than 15 years, but I recently took out a pay as you go sim in addition to my monthly account, for emergencies during the current crisis. I topped it up with £10 on March 10th didn't use it but my balance ...

Poppyk2 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

My Missing Ten Pence

My balance on 30/3/20 was £30.10. I purchased a £30.00 bundle and informed it was activated and £30.00 taken on 31/3/20. I checked my balance on that date and it showed £0.00. Subsequently I have uploaded my rewards of £6.90. This means I shall have ...

LochShira by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Balance

I have paid for 10.00 credit but my balance is still showing zero

Mark13 by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

£10 top up for big bundle lost

I needed to phone the doctor but as low on money I hadn't yet topped up for my big bundle this month. I decided to change my bundle to the £5 bundle to make the £10 top up last two months, and waited for confirmation that it had changed before toppin...

Bryony by Level 1: Joiner
  • 187 Views
  • 2 replies
  • 0 kudos

Loyalty Reward Not Received

I recently requested a £10 iTunes voucher as part of my loyalty reward with o2. I requested this on the 7th of July 2018, but have so far not received it as of the 6th of August as I write this. Does anyone know how I can contact someone somewhere to...

Rewards by Level 1: Joiner
  • 1929 Views
  • 8 replies
  • 0 kudos

New PAYG sim won’t top up

I am finding it impossible to top up my new Big Bundle PAYG sim either online or through the O2 app. I got one message saying it was not a PAYG number which is daft as I have just ordered it! Any help gratefully received as the phone is for my Dad to...

SueP by Level 1: Joiner
  • 211 Views
  • 4 replies
  • 0 kudos

ALL I NEED TO DO IS START MY TARRIFF FROM NOW

I am going to run out data so I need to NEED to start my tarriff today.I have tried and tried but can't seem to get to speak with ANYONE that is ANYTHING TO DO WITH PAY AS YOU GO....ALL I WANT TO DO IS START MY £30 TARRIFF TODAY. I HAVE TOPPED UP.I J...

Dawesy696 by Level 1: Joiner
  • 143 Views
  • 3 replies
  • 0 kudos

Top up

I top up my mum’s PAYG for cost of the tariff ready for the 16th. I did it as I always do, possibly a little earlier than normal, and it was acknowledged as normal. However it’s applied to her overall balance and she received a text this morning ‘You...

CB2010 by Level 1: Joiner
  • 164 Views
  • 3 replies
  • 0 kudos