Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Wrong amount of data added

Received an offer the other day for 100 mins plus 1GB data for 14 days for £1 - Texted SURFPLUS to 2424 today but no acknowledgement, unusual. Checked on MyO2 and only a 500MB credit has applied.

Resolved! emails

Dear O2, I used to recieve emails to inform me of a statement is due. This has not happened for 2months now can you re-instate this facility please? xxxxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the pu...

Resolved! Can I take my number to another provider

Can I take my payg number to another provider

Resolved! Had money (where’s it gone)

I had money on my phone and now it’s disappeared I don’t understand why ?I went to use it today and say I have zero pounds and zero pence I haven’t used it all so why have I now got nothing

Resolved! O2 PAYG voucher - can I use it towards my device plan?

I have a £10 PAYG voucher. The person I bought it for no longer needs it. Can I use it towards my device plan, or monthly contract? In other words, can I redeem it into my account?

Resolved! Classic 123 payg to Data big bundle

When trying to change from classic 123 payg sim only to £10 payg data big bundle it says the change will take place on 23 March 2042, has anyone ever had this and any ideas why please.Thanks.Del.

Resolved! New Sim

Hi, I've just bought a SIM. I'm here on holidays from Australia. The play app says the My02 app isn't available in my country but I am in England now on holidays. Using the Phone I use in Australia though.

Resolved! PAY AS YOU GO [other options)

Hi, I have a pay as you go tariff as don't use my mobile very much. I will be moving and my wifi will be unavailable I am told for a couple of days. I this time I may have emails from my solicitor etc that I need to read and answer. Ok, I can use the...

Resolved! 02 shortcode 2424

Had a text off 02 to get 1gb data and 100 mins for 14 days for £1, to text surfplus to 2424. Have done this. Text comes back as not sent. Have sent a standard text to a friend and it works fine. Any answers please thanks.

Big bundle

I put my big bundle on and it’s now run out

O2

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