Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 App doesn’t work

My o2 app doesn’t work, it comes up with error messages such as try again in 48 hours. It been two week since this issue has been happening

Issue receiving international SMS

I have a problem with receiving international SMS messages. I have sent an SMS from an Ireland phone (Tesco mobile ireland) to two of my UK phones, one on EE and one on O2. The EE phone received the SMS, the O2 phone did not. I talked with Tesco mobi...

How can I use this voucher to top up my current account

I bought a top-up voucher for Pay and go, and now after changing the tariff I can't use it. Please reply how can I use this voucher to top up my current account.

Resolved! About topping up if I cant topup before 3 of march

I will not be able to topup my phone till a week Friday if you allow me that time

No customer service - any other way of contacting

Just need to leave o2 - simple really I've been on hold for 1 hour and 15 mins on the 202 number - and now about to hang upThe online chat has been "busy" for last 3 hoursAuto chat is no useLeft a message on Facebook messenger - no responseTexted for...

Resolved! Was that unlimited data i added there?

Was that unlimited data i added there??

Resolved! International call

Hi I have a pay to go accounthow can I make international calls

Resolved! 5G sim card

Can i get a 5G sim card for my PAYG phone number to replace my current sim card?If so,how do i get one,as i've never seen 5G on it since i bought it

Resolved! O2 Steals my PAYG Credit!

I had to call O2 today to reconnect my O2 number I keep for emergency use in the car since I haven't made a call for few weeks. The phone was reconnected OK but O2 have reduced my credit to zero. This is normally called theft. I'll be calling O2 to r...

Resolved! Top-up

Cannot top-up

O2

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