Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I lost my balance, how to get it back...?

Hi... Recently I bought a sim... Today I recharged and activated it with 10 pounds... After the amount credited, O2 send me a message as "We are taking 10 Pounds and giving you 7GB data..." I don't know why they do that... Actually I don't need the d...

Resolved! How to Top Up O2 Sim card by using a Voucher?

Hi... Currently, I'm in India... My UK O2 sim card was not used when I was there... Now I want to Recharge/ Top Up this... When I tried through My O2 App and Website... Top Up not success, May be because I use an Indian Credit Card... Then... I purch...

Security code sent to old number, can't create a new account ...

Long-shot, and probably a little waffly, so I apologise in advance. I can log into My O2 account, both with the email and password and by using my number; can check my tariff, topup, everything else. But when I try to access my details it brings up a...

Resolved! Transferring number to O2

Hi, I'm having a crap time at the moment trying to get in touch with someone at customer services. I have got a PAC code from EE. I have a PAYG O2 sim that i have activated and i am trying to transfer my number across. I have rang customer services t...

Resolved! Boost Your Data was 7GB now 20GB - help!

I paid £10 for a PAYG SIM, which says "boost your data get 3 months extra on us - was 7GB, now 20GB". So I activated it, I've got the 7GB but I can't find out how to boost it to get the 20GB. I've phoned up numerous times, and been advised differentl...

Resolved! Free £10 credit not working

Have received new sim which says to text free10 to 21500 but not delivering

Resolved! Sim only tariff change

Last summer, I was notified my tariff was changing (without my agreement), basically because it was old and not making O2 enough money. The tariff I'm on is a bit rubbish - I'm paying £15 per month for 1GB of data, whereas I can see that I can get a ...

Resolved! NO SIGNAL

Me and my wife both have o2 pay as you go sims. Our signal at home has always been poor but sufficient to be able to make and receive calls. We had notification from o2 about work being conducted on local masts in BT53 area, this work should have now...

Resolved! topping up a PAYG sim

I have an O2 account as I have a number of pay monthly phones. I have recently put a new PAYG sim in a new phone and registered it on my account. I am trying to top it up or switch to a pay monthly tariff but every time I try I am told "we are having...

Resolved! motorola G22 is £99..is it unlocked

The motorola moto G22 is at £99 on web site a momentnoone in customer services knows if it is locked to O2 or notindeed no one knows anything as not posssible gto get through is it locked to O2??

O2

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