Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How long do PAYG accounts remain active / live

How long do PAYG accounts remain active / live? I have a PAYG account however I live in Australia and previously travelled to UK annually and topped up then however unable to to travel to the UK at the moment. I wish to keep my account live (so I don...

Resolved! Can not use GB

First of all, I top up 15 pounds, and then I buy a 15 pound plan, but it only takes two pounds off me, and then I can't use the data, and I can't top up

Resolved! Can l top up my wife’s o2 phone from my O 2

Can l top up my wife’s O2 phone from my O2 app

Resolved! Question about charge

Hi guys, why I am charged £2 from O2 everyday? I have select the big bundle of £15 per month. What does the extra £2 means?

Resolved! Number transfer from a lost some to a new one

Number transfer from a lost some to a new one. I have tried to move my number from a old lost sim card to a new one. I rang customer services over 24h ago to transfer numbers to a different SIM. they said it would be done by now. I gave them my new S...

Resolved! Free £5 for registering?

Does this still exist? I know they did it last year and if you registered for an O2 account, you got an extra £5 added? Thanks

Resolved! Past messages

When on pay monthly I could see numbers I had text in the past on the 02 app, however, can I see this on the 02 app while on pay as you go?

Resolved! unlocking an old iPhone to use with payg

I want to unlock an old 02 iPhone 6 to give to my grand daughter with a payg shop bought o2 sim and I can't find a straight forward way to do this. All I can find is how to swap my current sim. Any help would be greatly appricated

Resolved! Balance

Have balance £10 not use phone only free call and free Internet and now have £5.50 and this happens any time when I'm have any money in balance is ben lost whay ????

Resolved! Need pac

Hello I need my pac number please

O2

Forum Posts