Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 rewards

Want to claim my 02 rewards

Resolved! Getting dates and times from voicemail messages

I cannot get dates or times on any voicemail messages, saved or otherwise. This makes it difficult when I forget to delete saved messages.How can I activate this?

Resolved! Lend a quid option

I'm trying to use lend a quid and rang 4444 but not giving the lend a quid option

Resolved! Activating new iPhone 14 with 02

I have a new iPhone 14 acquired yesterday but it will not connect to the 02 networkand there is no useful help on the 02 website. What can I do it’s a long way to the nearest 02shop.

Resolved! SIM FRAUD

My sim has been sim swapped 3 times in the last 12 days.1st time understandable not o2 fault, I got it reversed everything back to normal, 2nd time 3 days later they done it again, same day I got it reversed and put on a added layer of security to pr...

I can't receive and make call on my pay as gosim anymore as you

Hello team,I am wondering why i can no longer recieve call on my pay as you sim any longer. I currently ordered for a monthly tarrif, which i am yet to recieve the sim card.. I requested to keep the pay as you go number. Please is that the reason i c...

Resolved! Rolling plan keeps taking payment

Hi! Had a PAYG SIM with a rolling plan, ported it onto a different network - but O2 keep taking payment for the rolling plan I had an email saying they'd stop as the SIM wasnt active any more, but they keep taking money anyway. Gave up waiting on the...

Resolved! Bought payg sim for the 10 pound credit offer today, but offer not available.

Topped up ten pounds and texted free 10 to 21500 but it replied saying offer not available. Please can you sort it out or give me a refund please!

Resolved! Classic PAYGO Sim and EU Roaming

I have a PAYGO Classic Sim and am trying to determine if I can use it in Spain whilst on holiday. One of the help pages it is included and one says it is not, the online chat assistant is useless and it is impossible to talk to a real person from O2....

Help

I need hep

O2

Forum Posts