Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Bundle wrong

I’ve just changed my bundle to the £15 bundle then had the text message to confirm this so I then topped up my phone and it’s only took them £10 an gave me the £10 bundle and left me with £5 credit even though I literally just changed my bundle??

Resolved! PAC code

Can I have my pac code as your website won’t let me have it

Resolved! Can't top up

I am overseas and trying to top up but various cards declined. How can I speak to someone at O2

Resolved! Remove all rounder bolt on

Hi, how do I remove the all rounder bolt on? I’ve tried through o2 app & customer service is closed! I didn’t realise this was monthly & thought it was a one off. Ta

Resolved! Cancelled contract

Ive been using a wifi dongle for a few years but dont need now. I called into the o2 shop and was told I need to phone a certain number which I did. I thought it was cancelled. I’m currently on holiday in spain and learnt today I will be billed for d...

Resolved! Reuse pay as you go sim after 6 months

Hi, Hi there , my number used to be a pay monthly card and I changed it to pay as you go back in August (i was leaving the country for a bit and wanted to retain my number for when I came back) I am back in the country this Thursday and want to ensur...

Resolved! Payment

I’ve just chanced my monthly allowance to £5 a month and it tells me to top up but the lowest amount you can top up by is £10??

Resolved! Unable to renew bundle despite top up

Hello,i was unable to renew my data this month despite having topped up. I previously tried to attach screenshots of messages that show I have topped up but it is not working. Also, i am currently abroad and won’t be back before a week. Will I lose m...

Resolved! Transfer number

Hi, I just ordered a PAYG Sim on O2, can I transfer my number to it after I receive it?

Resolved! Sim cards

What happened to the old sim cards where you just top it up when you want to and it costs 20p a text, 35p a minute or whatever? Just topped up £20 and it automatically took £15 for a silly bundle. How do I switch this bundle off and have a standard s...

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