Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

pay as you go big bundle

i ordered a pay as you go £10 big bundle but I've been given a pay as you go £15 big bundle. how do I change it?

271001 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phone stuck on “No Service” after handset switch

Hi there - I’m getting a new phone for Xmas (iPhone SE 2020) and got it set up yesterday so that it’s updated and my apps are loaded onto it.I’m switching back to my old phone until xmas (iPhone SE 1st gen) but when I’ve put the sim back into the old...

BirchTree by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! My number hasn't transferred

I submitted on Thursday PMHow long will it take?I would have thought it would be done by nowHow can I check the progress?

starmaker by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unlatching code doesn’t work

Just received an unlatching code for my device however my phone is saying it is incorrect and I’m now not sure what to do to get it unlocked. I only have 5 attempts left so I don’t want to play around with it until I know what I’m entering is correct

Lozza1994 by Level 1: Joiner
  • 5 replies
  • 0 kudos

URGENT Top Up Successful but I have no data

Hi, today I topped up my account with 10£. I already 5£ in. My data bundle is 10£ for 6 GB, and I received an e-mail saying my top up was successful, and they charged me seeing from my bank. CTMGO2Wr26jdukpi5l46 This is the reference number. I also l...

Denizsan by Level 1: Joiner
  • 1 replies
  • 0 kudos

Retrieve old voicemail

I have restored my iPhone to factory settings and didn’t have a recent back up.I lost my Gramps this year and had all his voicemails saved please tell me there is a way to getting them back

Carlym by Level 1: Joiner
  • 1 replies
  • 0 kudos

sim swap

hi ... i have just started a new sim only monthly contract for my old android phone. the phone is currently o2 pay as you go. i used my other phone (an iphone on 3 network) as the contact number for o2 to use to let me know how things were progressin...

mcl16 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Is anyone else experiencing wi fi issue today. It constantly disconnects for me?

Maisey1 by Level 1: Joiner
  • 4 replies
  • 0 kudos