Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51412 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25983 Views
  • 19 replies
  • 2 kudos

Resolved! Order number: ms-322706699

Hi When do I get my refund and has a refund even been processed yet? Thanks

Bob56 by Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos

Resolved! Taking credit before being topped up

Hi, does anyone know why when I top up on the day my bundle runs out I only pay the top up amount but if I add credit before the bundle runs out then some credit is taken off my balance in small amounts until I don’t have enough to top up again and t...

SIKECA72 by Level 1: Joiner
  • 646 Views
  • 3 replies
  • 0 kudos

Resolved! cancel bolt on

How to cancel a bolt on online?

Laura333 by Level 1: Joiner
  • 598 Views
  • 1 replies
  • 0 kudos

Resolved! International data

So, I’m going to the US in a few weeks. And I was wondering how I would be able to use my data while I’m there?

Txhera_ by Level 1: Joiner
  • 441 Views
  • 2 replies
  • 0 kudos

Resolved! Can't make calls from abroad

Hello, I'm wondering if anyone can help me here as I don't seem to be able to contact O2 customer services. I'm abroad (Europe) and cannot make any phone calls either to the UK or any countries in Europe. I'm also not able to call O2 numbers (top up,...

Amara by Level 1: Joiner
  • 23122 Views
  • 5 replies
  • 0 kudos

Resolved! Need help on the rolling plan

I top up 30 pounds on my o2 Sim yesterday and right now I'm running out of data so I selected the 30 pounds bug data now it says it will get activated on 28th January is there any way that I could use my current balance to activate a new rolling or b...

Ki123 by Level 1: Joiner
  • 435 Views
  • 1 replies
  • 0 kudos

Porting

I recently joined 02 has a pay as you go customer. I transferred by phone number over from EE on 11th January. On this date I joined a rolling pay as you go contract at £10 per month. Since then I have been able to use my internet and send text messa...

Resolved! phone bill

hey i’ve been really sick the past few days and haven’t been able to get to work i was wondering if it’s possible if u can turn my phone back on till the end of the week

BT40 by Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

Today I have top up 15£ For 20 gb per month plan but my plan is showing 10£ can you please help me for this

Soni by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos