Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Upgrade

Hi Since upgrading my fone xxxxxxxxxxx a few months ago I have been getting charged a extra monthly charge for a number I don't have,this is a mistake on your side as the upgrade was for the number mentioned above can you please rectify this [Mod edi...

Cannot top up

You’re website is causing me issues and will not let me log in or top up

Resolved! Which Sim - Help!

I have an Honor 8X but it is only 3G which will be phased out by end of 2024 so I am buying an HONOR X8 5G Smartphone, SIM-Free Unlocked Android Mobile Phone.Can anybody tell me which 5G O2 pay-as-you-go Sim I need? I'm 83 and confused! From the O2 w...

Resolved! How can I download a copy of my bill?

Hi, I need to download a copy of my bill with my address on it, but I could not find where to do it. I am on pay as you go Rolling plan.I simply do not have an option to download it from anywhere. I have called to support 4445 2 times but they just h...

Resolved! Need a replacement sim

Help

Resolved! Question

i charged a £12 volt for 3GB data two days ago and i no longer have internet. Where can I see the details of this expense?

Resolved! Link O2 PAYG number to pay monthy account

Hello,I have my main pay monthly contract for myself. I also have two pay as you go numbers that I have previously added to my pay monthly account. Today I noticed that one of the numbers was no longer showing. When I tried to add it, it says that "S...

Resolved! Hello, I paid my bill and now my internet doesn’t workPlease can u help me

My internet doesn’t work I paid my bill and still doesn’t work

Resolved! £20 for £10 bundle?

Can someone help me with this please I've just received my daughters sim followed all instructions then tried to claim the FREE10 got a message saying this offer isn't for you, but I found the solution for that, but then I've just received a text say...

Resolved! Change renewal date for today

Hello, I would like to change my renewal date

O2

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