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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 53421 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27058 Views
  • 19 replies
  • 2 kudos

Resolved! 50gb extra?

Was sent a text offering an extra 50gb.Still not received.

Resolved! Topping up

I am trying to top my daughters sim card for a rolling plan, but its not letting me use any of my debit cards, I have used the same card to top mine and my sons sim card up for the rolling plan, but wont let me do my daughters, any help would be much...

GemPet by • Level 1: Joiner
  • 521 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

I have a PAYG account and had someone phoning from a number purporting to be in Scotland asking if I'd like a discounted offer on my bill and that a 'senior supervisor' would call back on an 'official O2 number' which she did. She seemed to have a lo...

alansel by • Level 1: Joiner
  • 615 Views
  • 2 replies
  • 0 kudos

Resolved! Data bank no voucher code

I got a pay and go SIM from my library it was free data bank I get it for 6 months with free minutes internet etc I got a top up voucher code when I first got it, the lady said I'd get a text every month but not got it this month not sure if I'm mean...

Ka6 by • Level 1: Joiner
  • 1470 Views
  • 4 replies
  • 0 kudos

Resolved! Network not working

I just bought a contract free sim card and registered, activated the account… but it doesn’t work, i have no connection (messages are not sending). What should i do?

Ale by • Level 1: Joiner
  • 523 Views
  • 2 replies
  • 0 kudos

Resolved! Same number in Australia as UK(?)

Hi there. I've changed my contract recently to a Pay As You Go Sim contract that allows me to use my phone in UK, USA, Australia however I am moving to Australia for a year within a few days & I know that I'm going to need an Australia number over th...

Resolved! O2 You have attempted an action that is invalid against your current plan type.

I am having troubles with buying the £10 rolling plan, every time I try to it says there is a problem with my credit card however I have a o2 balance of £14.90. When I do try to fix this issue I'm hit with "you have attempted an action that is invali...

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