Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 53562 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 27135 Views
  • 19 replies
  • 2 kudos

Resolved! Deleting an O2 account with no O2 number connected

Hello, I have an O2 account that I no longer use, as it has the wrong DOB. I have a new O2 account but I am unable to attach my current number to it as it is used in the old account. The old account had a pay as you go SIM, and the new account had a ...

Jacek-03 by Level 1: Joiner
  • 529 Views
  • 1 replies
  • 0 kudos

Resolved! Cancellation

I have phone insurance for a phone I no longer have, and Disney plus which is not wanted I would like cancel both but unable to get any help when ringing O2 itself thank you Laura Halewood

LauraJH31 by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! Topping up issue

I've topped up £10 just an hour ago and all my data and everything was kept off, and I check my balance and all of a sudden it's £3

Smjb166 by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG - .55p photo message

I am now short by .55p to pay my tariff. Any chance O2 would credit me the .55p? Thanks!

MichaelO by Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

O2 App doesn’t work

My o2 app doesn’t work, it comes up with error messages such as try again in 48 hours. It been two week since this issue has been happening

Issue receiving international SMS

I have a problem with receiving international SMS messages. I have sent an SMS from an Ireland phone (Tesco mobile ireland) to two of my UK phones, one on EE and one on O2. The EE phone received the SMS, the O2 phone did not. I talked with Tesco mobi...

AndyMcC by Level 1: Joiner
  • 3113 Views
  • 11 replies
  • 0 kudos

No customer service - any other way of contacting

Just need to leave o2 - simple really I've been on hold for 1 hour and 15 mins on the 202 number - and now about to hang upThe online chat has been "busy" for last 3 hoursAuto chat is no useLeft a message on Facebook messenger - no responseTexted for...

AndyTain by Level 1: Joiner
  • 1000 Views
  • 5 replies
  • 0 kudos