Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

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Money came out of my back but not showing as top up

Resolved! Port my number

I am switching from EE to O2 PAYG. I have given my PAC to O2 on last Wednesday (26/10/22) first by filling up on line form but number didn’t ported over next day then on Friday I contacted O2 via watsapp. I was told that online form failed and took m...

Resolved! Calls dropping after 5 mins and data not working

Hi, recently changed to o2 last night thinking it’ll be a good idea, no. Since switching my calls drop after 5 mins I can’t even speak to o2 on the phone as it drops mid convo. I purchased a £10 top up to get 7gb data plus 20gb on the company which I...

Resolved! Phone number

Ive recently got a new sim and wanted to change back to my old number so I rang up and did it got told when my phone has no service to turn it of and on again a few times my service went about 4pm yesterday and still isn’t on now at 13:30 today the w...

Resolved! Wi-Fi calling

How do I get Wi-Fi calling added to my account and does o2 charge for it?

Resolved! Roaming

I’m in Slovenia my 4 G is working in roaming but I cannot make or receive calls

Resolved! transferring phone number

It's now been 48 hours and my number still hasn't been transferred to my new sim, this is a massive inconvenience..

Resolved! Tariff

My data bundle won’t change to £30 even though I have the money already in my account it’s asking for my card details. I pay by pay as you go and the money is in the account ? I don’t understand

Data costs £3/MB Max £2/day. What does it mean?

The standard tariff for data without any Bolt-Ons, packs etc is stated as "£3/MB Max £2/day". What does it mean? Are you limited to 0.667MB each day? That would be ludicrous.Can you use as much data as you like each day? If it's < 0.667MB you are cha...

Call problem

My bundle doesn't run out until 2nd November but I can't make call to certain number

O2

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