Pay and go rolling plan question

[darrenney02]

When dose the rolling plan normally take money off to renew the rolling plan. 
I updated my card details yesterday evening as I got a new card send as one I was using was due to expire in the next 2 week.

My rolling plan is due to renew on the 7th of every month and it still saying next renewal date 7 April 2023. Will plane be updated later the day.

[Cleoriff · Accepted solution]

@darrenney02 

It takes money monthly. All explained here https://www.o2.co.uk/rolling-plan 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide How to Top Up (PAYG) 

[Cleoriff]

To add this here:

How do I set up a Rolling plan?

To get going with a Rolling plan, follow these easy steps:

1.      Order a free Rolling plan sim card here or pick one up from one of our stores
2.      Once you have your sim pack, download the MyO2 app to your mobile over wifi or visit My O2
3.      Create a new account, or if you already have one, sign in
4.      Register your Rolling plan sim mobile number
5.      Select your Rolling plan tariff
6.      Set up a monthly payment with your debit or credit card
7.      We'll ask you to review any tariff documentation before you confirm payment
 
Once your first payment completes, you’re good to go. We'll add your Rolling plan allowance and text you to confirm they're ready to use. We'll keep you updated on when your next payment will happen, and you can manage your tariff through My O2.