Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos

need an esim

I don't want a physical SIM, but I come to the UK for 6 months every 6 months and would like to get a rolling 30 days 6 months e-sim, I am surprised I cannot obtain on the main website.

Resolved! Tarrif

I’m trying to buy my £20 rolling plan tarrif with my £20 balance but it’s not letting me it’s telling me to enter card details even though I have enough in my balance to pay it

Cris18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Topup history?

So my wife tried to top up my phone via her PayPal, sent £30 which never came through to my o2 account, she is in the process of disputing that with PayPal but I wondered if I can get a copy of my top-up history (pay as you go) for just the last coup...

LeeGath by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! pay as you go my calls breaking up

I don`t use my mobile for the internet it is just for calls.People tell me i am breaking up phoning from my house ML2 0JEThis is no good if i have an urgent or emergency call to make.It is showing there is no problems with 02 network in my area.But t...

Jamesb by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Sim card

I have pay as you go my phones not working so I have got a new one iPhone 15 I need to get a sim card

Merv2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! De Actived account?

How can I see if my PAYG account has been de-activated? I have no signal on my phone which I use infrequently (it's a back-up).

Haqtov by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contacting Voicemail 901 doesn't work & Is Contacting Customer Service Free?

Hello. I use O2 from Saudi Arabia. I get numerous notifgications about voicemail. However when I contact 901 the line is immediately disconnected. I don't hear anything.My balance was £8.50. I contacted Customer Service to explain the situation. The ...

Classicus by Level 3: Thinker
  • 7 replies
  • 0 kudos

Top up bundle

Topped up my phone was meant to put me on the 20 pound bundle and it’s took my money and now I have no data

Resolved! top up did not go in my number

Hello I have top up my phone on April 11,2024. My number should be able to make a call( for 6 month). in UK but it cannot.

Cataleeya by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have received Notice of disconnection letters for an O2 monthly contract account that isn't mine, I have never had a contract account, only ever used PAYG and have used the same sim and number for nearly 10 years, these bills aren't displayed on my...

123abc by Level 1: Joiner
  • 2 replies
  • 0 kudos