Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 4110 Views
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 6293 Views
  • 15 replies
  • 2 kudos

About my chrgee

More info (Highlight to read) Why am I being charged more for a single message

Anna02 by Level 1: Joiner
  • 53 Views
  • 3 replies
  • 0 kudos

Resolved! Transfer old number to new sim

My phone has been lost, i want to transfer my original number to my new phone. My original number is linked to an old email that has been deactivated, is there any way i can keep my old number?

Resolved! Phone top up

I have 2 02 phone numbers on different phones only one can top up as the same top-up number comes up on both phones and not the other phone number

melboy by Level 1: Joiner
  • 93 Views
  • 1 replies
  • 0 kudos

Resolved! Fraud

Phone number 0870 2410202 set up an 02 pay and go account and took £30 from our bank account. We've had the bank account frozen. This is a confirmed fraud. My partner's card was cloned and used to do this. Searching this number reveals it's been defr...

dhc1 by Level 1: Joiner
  • 91 Views
  • 2 replies
  • 0 kudos

Resolved! Opt out

Hello, I’d like to opt out, but when I call 2220, it tells me that this number is no longer available. How should I proceed then? Thank you.

Resolved! Auto Top Up

Hi,Could anyone please advise me how to set an auto top up for a Pay & Go Go Go pay as you go.The auto top up option seems to have been removed from the web site for some reason.Many thanks for your help.Alan

Alan1357 by Level 1: Joiner
  • 90 Views
  • 3 replies
  • 0 kudos

Resolved! Pay as you go top up

Recently moved from pay monthly to pay as you go. I topped up a week ago but still says 0 balance and cant send texts or use phone. Any advice welcome as there seems to be no other way for me to contact O2(presently out of the country)

Jellybean by Level 1: Joiner
  • 75 Views
  • 2 replies
  • 0 kudos

Resolved! O2 overcharging me

Need some help please. I contacted o2 1 month before my contract ended to end my contract in 30 days when it finished and asked for a pay and go sim to be sent which I would use. I was told it would happen and I should just put my new sim in and the ...

Hk3 by Level 1: Joiner
  • 93 Views
  • 3 replies
  • 0 kudos

Resolved! Need some help with Mobile Data

Hello, I'm new to o2 and I am a pay as you go customer. I'm looking for some help on how I can use my mobile data for internet. Thank you

Alisha1 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos