Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Rewards/lend us a quid

can't remember when this last happened but I've run out of credit! Unable to claim £3 earned in rewards and what happened to the 'lend us a quid' service?? Price per text message takes the *bleep* but in desperate times and situations when a text mes...

CarlyJ by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Data Big Bundle allowances

Hi, If I sign up for a £15 data big bundle, will I get any notifications that I am approaching/have exceeded my data allowance?

Mosschop by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can't top up

Got new sim can't top up

Geeza by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable receive Paypal codes.

Hi,Since activating a new sim, verification/activation codes sent by Paypal are not being received, leaving me unable to activate the new number on the Paypal website. The only advice offered by Paypal is to contact the phone provider as they may be ...

thoiter by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Stop Big Bundle

If you have a credit balance, is there a way to stop a big bundle being renewed and go onto standard PAYG rates?

david8302 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Age verification

I am trying to get age verification removed but customer services say it cannot be done unless I change to a contract. I have PAYG and I don't have a credit card. If I had a credit card they can do it, so it must be possible on PAYG. Are there no oth...

Keith6 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! In regards to my postal voucher

Hi there I’m just wanting to let you know that On the 20/03/22 I requested for a postal voucher I was told it would take 5 working days and I am still awaiting for the gift voucher? Hope you can help me with this matter thanks

F_s by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Top up

I did top up for £10 on 28 of February and choose £5 tariff with unlimited minutes and text. I've checked my account today and it shows me that I need to to top up, so where is remaining £5?

MarijaS by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change tariff

Hi I topped up £10 picked the £10 tariff then sent a text and my balance went down, now I can't get the £10 balance. And it's not letting me change to £5 tariff. Also I have signed up with the wrong email, can I change it please ?

Craig90 by Level 1: Joiner
  • 1 replies
  • 0 kudos