Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos

Resolved! International texting

What do I need to do in order to text my friend in the Philippines? Is there a bolt on I can use? It's +63 code.Many thanks

Charles79 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! damaged sim

Hello, my sim is damaged (payg) how to I order a replacement?

aa11 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Problems with my account

I transferred my PAYG from Virgin to O2 but when I log into my account it says I have no products or services and I can't view my bill

Resolved! number transfer

Hi I transferred from Tesco mobile (which is O2 apparently) and want to transfer my number with them to my new O2 account. I put in my o2 sim on Thurs and have a temp O2 number, but need my original number to be transferred asap. Please could you adv...

peepo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Proof of usage issues

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me head...

Rid by Level 1: Joiner
  • 40 replies
  • 0 kudos

Resolved! £20 rolling plan

I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?

Resolved! Cancel a bundle

Hello, I’m travelling internationally and need to respond to a text from my bank who have blocked my card. I topped up the minimum £10 but O2 then automatically used this credit to activate a big bundle. Now it won’t let me send the text because it t...

ADW by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I have hdc2s0 to hdc2s3 in my contact list. What are these numbers and can I remove them safely?

I have hdc2s0 to hdc2s3 in my contact list. They are apparently by default on my O2 sim. When I click on them the "phone" number is 12345678 for each and all of them. Are they needed? Can they be removed? Please advise.My phone is Samsung A21s.

coiner by Level 1: Joiner
  • 3 replies
  • 0 kudos