Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! tariff

I have £10 in my account, I want to take the £10 monthly rate, why does it make me pay again with the card if I already have the money in my account, could I use the balance of the £10 I currently have in my account?

Resolved! O2 Roaming abroad (PAYG)

I'm going to Portugal tomorrow and I just paid for a 25GB PAYG sim. Do I need to turn roaming on in settings (Samsung) since I can't access the app for now? Or can I just use my data without having to do that?

need an esim

I don't want a physical SIM, but I come to the UK for 6 months every 6 months and would like to get a rolling 30 days 6 months e-sim, I am surprised I cannot obtain on the main website.

Resolved! Tarrif

I’m trying to buy my £20 rolling plan tarrif with my £20 balance but it’s not letting me it’s telling me to enter card details even though I have enough in my balance to pay it

Topup history?

So my wife tried to top up my phone via her PayPal, sent £30 which never came through to my o2 account, she is in the process of disputing that with PayPal but I wondered if I can get a copy of my top-up history (pay as you go) for just the last coup...

Resolved! pay as you go my calls breaking up

I don`t use my mobile for the internet it is just for calls.People tell me i am breaking up phoning from my house ML2 0JEThis is no good if i have an urgent or emergency call to make.It is showing there is no problems with 02 network in my area.But t...

Resolved! Sim card

I have pay as you go my phones not working so I have got a new one iPhone 15 I need to get a sim card

Resolved! De Actived account?

How can I see if my PAYG account has been de-activated? I have no signal on my phone which I use infrequently (it's a back-up).

Resolved! Contacting Voicemail 901 doesn't work & Is Contacting Customer Service Free?

Hello. I use O2 from Saudi Arabia. I get numerous notifgications about voicemail. However when I contact 901 the line is immediately disconnected. I don't hear anything.My balance was £8.50. I contacted Customer Service to explain the situation. The ...

Top up bundle

Topped up my phone was meant to put me on the 20 pound bundle and it’s took my money and now I have no data

O2

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