Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

phone top up online pay as you go

I have tried several times to top up the phone using online and VERIFIED card payment but O2 keep saying 'we couldn't process your payment. - contact your bank.I contacted my bank and they say the payment request showed but they could not explain why...

Resolved! Plan upgrade

I upgraded from payg to a rolling plan and received a confirmation email. Since then I have heard nothing, and my balance is now zero. I paid £5 as requested for the first payment. I cannot find any contact for customer service. Can anyone help, than...

Mobile deposit limit

Hi can someone please help me

Resolved! Data only sim

Looking for a data only sim to use in a wifi router in my motor home when in France,Portugal and Spain. Need maximum amount of eu data allowance available. Recommendations pleaseThanks

Resolved! I went in store to do a sim swop now I can't text or phone I don't have the old sim

I went in store to do a sim swop now I can't text or phone, or receive any

Roaming With Classic PAYG

Just returned from two weeks in Spain and was unable to make or receive calls using my Classic PAYG sim card. Did manage to receive texts. It's quite disconcerting to be notified of voicemail messages but be unable to access them. Back home & everyth...

Top up

I got £15 big bundle first time.. And I received my 16 digit top up code. So I entered the code.. and it gave me £15 credit... Not bundle!!

Resolved! Switching to Tesco mobile

Hello, I'm thinking of changing one of my numbers from O2 PAYG to Tesco Mobile which is also PAYG. (Don't worry - my other phone is still with O2!) I just want to know if my PAYG phone credit is transferred across with it? If not, what should I do wi...

Pay As You go transactions

I have just got a Pay as you Go sim with O2 for use on my old phone which I am keeping for emergencies. The balance has gone down twice unexpectedly (compared to usage - a 1m phone call out and a text out to ensure it was working). How do i find out ...

International Texts not receveid

I appear not to receive SMS form a an italian service called Poste. I receive other italian SMS but not from them. The number is not blocked on my phone (at least I think). Is it something O2 end? Thanks!

O2

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