Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Rewards/lend us a quid

can't remember when this last happened but I've run out of credit! Unable to claim £3 earned in rewards and what happened to the 'lend us a quid' service?? Price per text message takes the *bleep* but in desperate times and situations when a text mes...

Resolved! Data Big Bundle allowances

Hi, If I sign up for a £15 data big bundle, will I get any notifications that I am approaching/have exceeded my data allowance?

Resolved! Can't top up

Got new sim can't top up

Change my bolt on

Topped my phone up £15 but only got £10 big boundle

Unable receive Paypal codes.

Hi,Since activating a new sim, verification/activation codes sent by Paypal are not being received, leaving me unable to activate the new number on the Paypal website. The only advice offered by Paypal is to contact the phone provider as they may be ...

Resolved! Stop Big Bundle

If you have a credit balance, is there a way to stop a big bundle being renewed and go onto standard PAYG rates?

Age verification

I am trying to get age verification removed but customer services say it cannot be done unless I change to a contract. I have PAYG and I don't have a credit card. If I had a credit card they can do it, so it must be possible on PAYG. Are there no oth...

Resolved! In regards to my postal voucher

Hi there I’m just wanting to let you know that On the 20/03/22 I requested for a postal voucher I was told it would take 5 working days and I am still awaiting for the gift voucher? Hope you can help me with this matter thanks

Resolved! Top up

I did top up for £10 on 28 of February and choose £5 tariff with unlimited minutes and text. I've checked my account today and it shows me that I need to to top up, so where is remaining £5?

Resolved! Change tariff

Hi I topped up £10 picked the £10 tariff then sent a text and my balance went down, now I can't get the £10 balance. And it's not letting me change to £5 tariff. Also I have signed up with the wrong email, can I change it please ?

O2

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