Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

eSIM

Hello I want to get an eSIM as I have a new phone and my old SIM card doesn’t fit in my new ohone

Resolved! Top up

I live in Kenya and when I was recently back in the UK I swamped my contract to a Pay as you go but kept my old number. I want to make sure that that I will not lose this number [REMOVED] . Please confirm if I need to top up my sim every month in ord...

Paid bill but no service

Paid my bill albeit a couple of days late, now phone will not reconnect and I cannot even get through to anyone. The message I get is that I don't have any outstanding payments but I need to make a payment to get my services back, utter nonsense.

Resolved! transfer

transfer my number to pay as you go

Resolved! Ending a tarrif

How do I end my tariff don’t use it anymore but have paid off the iPad

Resolved! classic pay and go

I have received a text to say that I have to have a new sim for my classic pay as you go phone (which is working ok} . When i contacted o2 they said i would have to have a monthly contract which i don't want. Does any one know is this correct.

Number transfer

Can I change my sim contract to a pay as you go sim with the same number?

Restart Tarriff

Hi, i want to restart my tariff on the new 15 pounds per month plan, however the app says it will start on 21st October. Why can’t i start it straight away?

Resolved! How to keep number of my old O2 Pay As You Go to another O2 Pay As You Go sims

I have several O2 Pay As You Go SIM cards, and I want to transfer my number from one to another. However, when I try to use the PAC code via O2’s online form, it shows the error 'This can't be an O2 Pay Monthly PAC.' How can I transfer my number betw...

Money taken from bank for tariff change but no change as been made to my account

Hi I pay with my bank card for a tariff change it’s been taken from my bank no t I have not received the change

O2

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