Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Change Account type

Hello, I would like to change two of my lines from monthly payment to pay as you go

O2 doesn't work in Algarve?

Hi, Every time I visit the Algarve (central/west) my phone doesn't work? I can receive texts but I can't send texts, make calls or use mobile data? I contacted O2 twice (in the UK and also whilst in Portugal) and they were unable to resolve my issue....

Nano Sim

I am an existing customer and have just bought a new phone. It requires a nano sim but my current phone has a micro sim. How do i change wile retaining my current mobile number. I just top up when required as largely house bound and dont need a month...

Old sims being swapped

I am using a SIM that is over 20 years old. It is one that O2 wants me to swap for a new type.My SIM is PAYG and currently I only need to my phone occasionally or top up to keep the account.When I swap my SIM will the current contract remain the same...

O2 rewards voucher not received by email

I ordered a Amazon Voucher from o2 rewards on October 4th. Since then no email or voucher. Customer service lines on hold permanently and virtual assistance useless. Any ideas how to get my voucher back

Resolved! How to top up with USA credit card and USA address?

Keeps asking for a postcode. It does not recognize a us zip code. I have been circling the voicemail system and think I have exhausted every option. The virtual assistant needs a lot of help. It is certainly not quite there with AI. Also I haven’t fo...

Esim

Hello. i am currently in Australia and want to get an eSIM put on my iphone15. I would like to change my plan to one that has international calls. Thankyou [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

New SIM - can't make or receive calls while roaming

Got a new SIM and a new phone (Motorola edge 50 neo running Android 14) but I'm having issues with the SIM. I'm away on holiday (Romania) and trying to activate this SIM. I'm on a Pay As You Go plan, and got the 8GB/£10 bundle activated. Although I c...

Nokia 800 Tough Roaming Not Working Properly

I have a Nokia 800 Tough purchased in the UK and an O2 Nano SIM. My plan is Classic Pay and Go. I am currently in Portugal and roaming isn't working properly. It is connected to a network (MEO) and has full signal. Next to the signal bar is a 'r' to ...

Resolved! Transfering number to PAYG Classic 321

My current network provider (1p) is changing terms and conditions so I'm switching to O2 classic 3-2-1.I will be requesting the PAC code from my current service provider soon. I've read the following on giving the PAC code to O2, but there's no such ...

O2

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