Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Auto top-up problem when debit card expires

I was notified my auto top-up had failed today because my debit card had expired.I topped-up manually.I then accessed my 02 wallet and removed the old card. I added my new debit card information.I wanted to then check that my auto top-up was still in...

Fattyted by Level 1: Joiner
  • 2 replies
  • 0 kudos

Data not working

I’ve literally got 6gb of data left and it’s not working 

Elise2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! number

hi , i just signed up yesterday to a GBP 5 Monthly fee , and received an email today saying it a new sim card will be delivered today , but it shows a new number and I explained that i wanted to keep my existing number ! please advise

Willjen by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Number transfer

Hi I've requested my pay as you go number to be transferred to my new pay monthly. My pay as you go number has lost service but the O2 pay monthly is still receiving service is this correct? I thought they both lose service

Cheree1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! adult content

i need to unlock adult content and page will not load 

Charges in Greece

I had a balance of £19.26 and waited for my £15 monthly charge to go through on 31st, only to learn that my balance was 0??? I have received a sms when entering Greece that says that same charges apply as if being in UK. It appears that they stripped...

Gor4n by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data

Hi how do i buy more data please as im always out so i would like to buy more data .

Zek by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! £5 Big Bundle

Hi, I want to set my son up with a £5 Big Bundle that my daughter has, but I can’t seem to find it anywhere now. Has it been discontinued with o2 now?

Kayemma22 by Level 1: Joiner
  • 1 replies
  • 0 kudos