Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Help me activate my sim

Help me activate my new o2 sim

Resolved! Required proof of usage

Hello team, I am trying to get proof of usage from last 1 and half month. I called o2 customer service many times but they are not giving proper answer and sometime they have hang up the phone as well. I visited o2 center where they asking to contact...

Resolved! Age verification

need to do age verification using credit card, but doing this online so far always results in the message that my purchase has been unsuccessful. Wheres it going wrong?

Using Pay As You Go abroad for a longer period

Hello, I have a O2 Pay Monthly account but looking to switch to O2 Pay As You Go and keep my old mobile number. Already ordered and got Pay As You Go SIM card. I am moving to an EU country but would like to keep UK phone number active for up to a yea...

Charges for using WhatsApp phone call

I used WhatsApp to make an international phone call as I thought it was free while connected to my home WiFi.But PAYG balance of roughly £11 got used up

Wont let me add tarriff

Wont let me add my tariff, it tries to take payment from my bank card instead of taking it from my o2 account

Money taken from account but not credted to Rolling Plan

O2 have taken the paymnet from my account but have not credited it to my rolling plan. Has this happened t anyone else? I am getting fed up of the mistakes O2 make tha I ahve to chase and soert out

Offers

I ordered a SIM with the offer of 20gb for £10 but the SIM I have received says 8gb for £10.

PAC Code not being provided

Hi All, I'm having trouble accessing my PAC Code.When I txt PAC to 65075 I receive a message saying: There's been an issue processing your request. (Tired multiple times now this way)When I call 202, a cs advisor tells me I need to speak with Vodafon...

Resolved! Can’t top up

Hello! My phone number is (REMOVED), this is my first time to top up, but I can't recharge through the O2 app, I use the UK bank card. Thank you for your help.

O2

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