Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Rolling plan use top up money

Hi, I’m having trouble using the £38 in my account to restart my rolling plan for the month

Nightmare customer service

I’ve had problems since early august. Money was taken from my rewards and put on my balance despite my absolute NO when asked if that was what I wanted.It meant my balance was way higher than I was comfortable with.I’ve suffered appalling customer se...

Why does the Pay As You Go balance reduce by 1 pence every few days ? I am on a monthly Big Bundle

Top up

Ive paid for a top up that I haven't received, again.

Resolved! Add billing address

Hi id like to add a billing address to my account please

constant Top up payment failure

I have tried to top up using my debit card twice - both declined. I have tried two credit cards from different banks - both declined. I have checked with Barclays who say my cards have never been declined and say the problem must be with the O2 websi...

data plan

hi,i have a £30 pay as you go bundle and my renewal date was today but ive only been given £20 worth of data minutes and texts

eSIM

Hello I want to get an eSIM as I have a new phone and my old SIM card doesn’t fit in my new ohone

Resolved! Top up

I live in Kenya and when I was recently back in the UK I swamped my contract to a Pay as you go but kept my old number. I want to make sure that that I will not lose this number [REMOVED] . Please confirm if I need to top up my sim every month in ord...

Paid bill but no service

Paid my bill albeit a couple of days late, now phone will not reconnect and I cannot even get through to anyone. The message I get is that I don't have any outstanding payments but I need to make a payment to get my services back, utter nonsense.

O2

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