Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52296 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26405 Views
  • 19 replies
  • 2 kudos

Resolved! How do I find my pac code

When I’m texting the number for my pac code it doesn’t not work may you give me my pac code

Ab20 by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Cancel pay as you go

I need to cancel my pay as you go sim. I have moved abroad so cannot access my old number to receive the code.

Lily9 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Switch PAYG to Big Bundle 5

Hi there, I have an O2 PAYG sim with a tariff called O2 unlimited. I currently have £6.07 and no active or remaining allowance. I want to switch to the Big Bundle 5 PAYG tariff. I have texted earlier today to 21300 and have just tried the switch thro...

marianuk by Level 1: Joiner
  • 338 Views
  • 3 replies
  • 0 kudos

My £30 bundle

Good morning. I purchased the £30 big bundle last night. Which is to start later on in the month. I’m getting low on data which I need I just wanted to know can it be started today instead of the set date as I can’t renew it on the app as I think the...

A_smith by Level 1: Joiner
  • 216 Views
  • 1 replies
  • 0 kudos

Change Account type

Hello, I would like to change two of my lines from monthly payment to pay as you go

Titilola by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

O2 doesn't work in Algarve?

Hi, Every time I visit the Algarve (central/west) my phone doesn't work? I can receive texts but I can't send texts, make calls or use mobile data? I contacted O2 twice (in the UK and also whilst in Portugal) and they were unable to resolve my issue....

KJ2022 by Level 1: Joiner
  • 314 Views
  • 2 replies
  • 0 kudos

Nano Sim

I am an existing customer and have just bought a new phone. It requires a nano sim but my current phone has a micro sim. How do i change wile retaining my current mobile number. I just top up when required as largely house bound and dont need a month...

TigerRus by Level 1: Joiner
  • 285 Views
  • 2 replies
  • 0 kudos

Old sims being swapped

I am using a SIM that is over 20 years old. It is one that O2 wants me to swap for a new type.My SIM is PAYG and currently I only need to my phone occasionally or top up to keep the account.When I swap my SIM will the current contract remain the same...

JonnoBean by Level 1: Joiner
  • 855 Views
  • 2 replies
  • 0 kudos

O2 rewards voucher not received by email

I ordered a Amazon Voucher from o2 rewards on October 4th. Since then no email or voucher. Customer service lines on hold permanently and virtual assistance useless. Any ideas how to get my voucher back

RC2018 by Level 1: Joiner
  • 340 Views
  • 2 replies
  • 0 kudos