Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Device plan with VM

Hi! my device plan with Virgin Media ended in November 2024, however, o2 are still taking the money for it from my bank. What’s going on? Any help would be great as o2 customer service is not great!!!

Resolved! Min top up?

How often can I go without topping up my pay as you go without a risk of losing my number?

My child has topped up 9 times in 6 weeks, who can help me

I don’t know how to get help with this, my child has topped up 9 times in 6 weeks, spending £90 when it is usually £10 a month, what can I do?

Resolved! Linking O2 and Virgin mobile accounts

HiI have an O2 account for one mobile (which is used by my wife) and a Virgin mobile which is my own phone. In 2023 Virgin mobile was switched to O2. At the time nothing really changed other than my payments now go to O2, so I didn't have to do anyth...

Changing my O2 tarrif by sms to 21300 from my O2 number from Nigeria but the sms wasn't sent.

I am trying to change my O2 tarrif by sms to 21300 but the message isn't sent. I have requested for too many codes to access My O2 but never received the sms. I need to change my tarrif from the beginning of the new cycle on 18/12/24. what can I do n...

Can not make or receive calls on my new sim card, im abroad

Hi. Ive activated my sim a month ago, ive top up twice, my balance is £25 my phone nr is: *********... please help I can not make or receive any calls or messages... [Mod edit: Please do not share personal details as your posts are visible to the pub...

invalid sim after request to swap sim

So o2 kept texting me saying that i need to update my sim as my old sim will no longer be supported. Rang o2 Via my mobile, on 4445) spoke to them for 20 minutes, the outcome being that a new sim would be sent to me & that my original number would re...

Bolt Ons for Zone 3

Can anyone help me please?I am in the Philippines now and I would like to buy a Bolt Ons for Zone 3.I tried to do this but I have a problem with authentication as I did not get any message from O2. What shall I do?

5 free credit

Hi can you put 5 free credit on my pay and go phone please being a loyal customer for along time and stuck abroad with no credit

PAYG - Data bundle not working

I switched from contract to PAYG because o2 had an offer on where you can get 21GB of data for £10 instead of there usual 8GB of data for £10. I bought the sim in store and they said when I top it up I’ll have the 21GB however, I only have 8GB and no...

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