Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

New sim 30gbnot showing on o2 app

I got my new SIM card yesterday for 30gb date but it’s not showing on my o2 app so I can purchase it

4444 Number not working well

I am abroad and I have my PAYG sim, and I am trying to top up using the 4444 line, but the recording stops or does not run so I can't put the voucher number. Anyone else having this problem? Any suggestion?

MIP*O2 UK TOP UP

This has appeared on my statement straight after a genuine top up for the exact same amount any idea what this means?

Pay as you go transfer balance

Hi is it possible to transfer a balance from one pay as you go to another. Both 02 and both pay as you go. Both on my account. Thanks

Resolved! Top up

I’m trying to top my balance up and after putting in my bank details and being redirected to my bank to confirm the payment it tells me there is a error and the top up can’t be done. I have enough money, it’s a new SIM card that I’m trying to top up ...

Rolling plan

Tried customer service and not getting anywhere, last Tuesday £10 for my rolling plan was charged to my card as usual, then on Thursday I couldn’t make any calls, logged into myo2 and it said I had no plan set up, so I set up another plan and paid an...

I can't get a refund for remaining balance, after leaving O2 and keeping the old number

I transferred my O2 number to a different network.My balance was £11.41, and I wanted to get a refund. <=====I called 0344 809 0202, twice, with absolutely zero progress, while talking with them for 45 minutes in total.First time, it was all going fi...