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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51138 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25744 Views
  • 19 replies
  • 2 kudos

Suddenly billed for £1.29

I was billed last night for £1.29. Neither the text nor accompanying email explained what it was for, and the only thing I could possibly think of as to how it's connected is a recent Virgin Media/O2 bundle I had cancelled. I also don't have anywhere...

Auto top-up’s?

Hi, I have an elderly friend that has got terminal cancer and isn’t mobile enough to go to shops to top-up and also isn’t tech savvy enough to go on an app to top-up when she needs to. I was wondering if O2 do auto top-up’s? I don’t know too much abo...

Oxygen87 by • Level 13: Prompter
  • 280 Views
  • 2 replies
  • 0 kudos

Unable to Make/Receive Calls/Texts PAYG

Hi Peeps, I moved my number from O2 Business to PAYG, but have been having terrible trouble trying to get it set up. O2 customer service migrated my number from Business to PAYG, I ordered a new SIM card & did a SIM swop. The SIM registered on my pho...

brozywozy by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Top up

I have topped up £20 and it won’t let me restart my rolling plan. I now have £20 in the balance can you help please?

Amy12349 by • Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

SIM card

I have a standard SIM card that I have had for years but I would like to keep my number and transfer it on to a esim card

NM64 by • Level 1: Joiner
  • 253 Views
  • 2 replies
  • 0 kudos

Resolved! Turkey Calling

Hi. My elderly father has a O2 PAYG sim. I am going to Turkey on holiday. If I call him from my mobile (I am on Vodafone) will he be charged by O2 for receiving my call? TYIA

o2 payg sim wont activate?

Hi, Went to my local & purchased a PAYG sim to use the number for a OTP / 2FA code. Didn't top up or anything, popped it in the phone and the 4G & O2 signs came up at the top - good sign. Unfortunately, nothing else seems to work. I wasn't receiving ...

pop1 by • Level 1: Joiner
  • 643 Views
  • 8 replies
  • 0 kudos

Payment

I have a pay as you go account and this month my payment of 15 pound was due on the third but I haven’t received any of my data and it’s already taken my money

J_ay by • Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Can't make calls, just says bundle call

I just topped up but when I try to make a call it just says "bundle call" and terminates the call. I have used this number to make calls in the past and have never had this problem before

What2 by • Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos
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