Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Switching from a contract to pay as you go

Hi, I have recently left the UK and have an active contract. I do not use my 02 line in Africa but still have the device. How do I switch to pay as you go so I can continue paying just the amount for the device monthly?

Lost Credit on Pay As You Go

I am on holiday in Turkey. I am on the 321 Sim. I topped up before I left to be able to text home while away. On arrival at the airport my balance read zero. This morning my balance is £12.33. Where has my credit gone? I have switched off mobile data...

I can't top up my mobile phone. I'm on and it doesn't recognise my postcode

Cant top up mobile phone

Cant access my 02

Cannot access myo2 its been more than 48 hours since service started

Changing current number to previous number

Hi, i was just wondering if it was possible to revert back to my old number, due to it being connected to a lot of account i own and im unable to access them/change the number without it

Log in issues

I have a very bad experience with o2. Can't log in into my account. Not in app neither online. Keep changing passwords and all the same. Strongly would not recommend to anyone using o2

O2 rewards issue

Hey i checked my o2 rewards(both on site and via text/phonecall) and it says i have £19 ro save orclaim by the 30th september i have tried multiple times to claim said £19 over the past month and got hit with you havent topped up in the last quarter....

Resolved! A real receipt

How do I get a proper printable receipt for a £30.00 top up paid by card to O2

£30

Hi o2 is holding a Payment of £30 in my bank as I tried to get a contract phone and it didn’t work how long until I’ll receive a refund please

How is my mums phone using data

I've given my mum my old A5 2017 samsung phone. She uses it to make calls and to text. I've disabled and locked out any Internet type apps. She uses it as pay as you go and puts credit on it as she needs it. The last few days she's been getting messa...

O2

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