Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Moved tariff

I have just moved from a big bundle 7g £10 per month to 10g £10 per monthi just want to make sure I won’t be charged twice ? Or will it automatically know I’ve changed tariff ?thanks

Top-up with paper receipt

Hello I bought a pay as you go SIM today where I already paid the £10 for, I have put the SIM in the phone but it says I have zero balance. So I went to call 444 4 to try add a voucher code in to redeem but I can't seem to find a 16 digit code on my ...

Resolved! reloaded my credit fromp paypal

hi, i reloaded my credit directly from paypal app for the min. amount available there, that was 15 £.I got confirmation from paypal that the payment was completed, altho I still see my credit on 02 showing 0£.It was done 1 hour ago, could you please ...

Resolved! Lose SIM, lose mobile phone number???

I've lost my payg SIM card, rang payg customer services to order a new one, just been told by the agent that unless I have the SIM card 'number' (I assume they meant the serial number...and as the card is lost of course I don't have it) I will lose t...

Multiple charges for one active o2 Account (+44xxxxxxxx22)

TO o2 & WHOMEVER IT MAY CONCERN: URGENT HELP REQUIRED I have been charged ten pounds (£10 GBP) three (3) times this month (September, 2023) for the same service: a Pay-As-You-Go Rolling Plan for my o2 phone number +44xxxxxxxx22. Two (2) of these paym...

3G only

Hello, have an issue with my network. Since yesterday i have only 3G and internet doesn't work properly. I can see that i have Rolling Plan set. It was working fine until yesterday when my rolling plan was cancelled

Resolved! Credit card address

The address on my credit card is an overseas address and your system will not accept it.

App

I can’t log into the app it keeps saying something went wrong

top up

just top up on my phone with pay as you go 10 pounds took out bank but no credit

O2 in Latvia, Im in Latvia, I use pay as you go bundle but i cant call somebody nd also do not rece

Hi im in Latvia, I use pay as you go bundle, so , at this time i do not use so much UK mobile phone number, thts why i ordered 5 Pounds Big Bundle... Nothing... I text text ROAM to switch Roaming regulations, still nothing, I cant receive any cals, a...

O2

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