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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 56172 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 28296 Views
  • 19 replies
  • 2 kudos

More problems.

I switched to 02 and chose a rolling plan after speaking to a member of staff in a shop. I work abroad a lot so go inbetween the UK and mainly Europe constantly.I travelled abroad and discovered I couldn't phone or text, then posted here and got the ...

Nedley by • Level 1: Joiner
  • 572 Views
  • 2 replies
  • 0 kudos

Data issue

just topped up my new 02 sim with £10 big bundle including 7gb data unlimited calls and text for a month however on the my o2 app it’s saying I only have 800mb of data till next month when the big bundle included 7g it’s now asking me to tip up again...

updated sim

I updated my original O2 sim to go in a newer phone. After updating to a mini sim I can no longer sms (text). How do I get the sms text service re-instated?

Sean10 by • Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Charged twice

So I bought rolling plan first time for 10£ was taken off from my card but rolling plan haven’t been set up. tried again and same issue. so I been charged 20£ total and did not get rolling plan. why is this happening, and can I get back my money plea...

Ivonna by • Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

No able to do web top up

I’m unable to do a top-up. It has been giving me an error for the last few days. Please help check

Sha3 by • Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

wifi calling

I am unable to use wifi calling. The option does not appear, but if I insert an EE sim, it does and it works, so it's not my 'phone.

IainB by • Level 1: Joiner
  • 1299 Views
  • 10 replies
  • 0 kudos

Disappearing balance.

Balance said zero although I was sure that was not true. I topped up anyway. Old balance came back shortly afterwards. Now have much more credit than required.

Sokak by • Level 1: Joiner
  • 675 Views
  • 4 replies
  • 0 kudos
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