Disappearing balance.

Sokak · ‎19-10-2023

Balance said zero although I was sure that was not true. I topped up anyway. Old balance came back shortly afterwards. Now have much more credit than required.

MI5 · ‎19-10-2023

@Sokak

You cannot get a refund on PAYG so just keep the balance for future use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sokak · ‎19-10-2023

Thanks. I am more concerned about my balance going to zero without any use of it.

Then it is there but only after a top up.

MI5 · ‎19-10-2023

@Sokak

Could be related to the system updates that run each night but impossible to give an accurate answer.

Just another (not uncommon) system glitch......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎19-10-2023

@Sokak

If you are concerned about it disappearing again and not reappearing, take a screenshot so you at least have some evidence of what it was at a particular point in time.

I know that this is sad but I screenshot my PAYG balances a couple of times a week. I have never experienced a problem as yet, so I have no idea whether the screenshots would be accepted in evidence if there ever was a dispute.

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Disappearing balance.

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