Disappearing balance.
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on 19-10-2023 10:19
Balance said zero although I was sure that was not true. I topped up anyway. Old balance came back shortly afterwards. Now have much more credit than required.
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on 19-10-2023 10:30
You cannot get a refund on PAYG so just keep the balance for future use.
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on 19-10-2023 11:44
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on 19-10-2023 11:44
Thanks. I am more concerned about my balance going to zero without any use of it.
Then it is there but only after a top up.
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on 19-10-2023 11:52
Could be related to the system updates that run each night but impossible to give an accurate answer.
Just another (not uncommon) system glitch......
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on 19-10-2023 21:01
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on 19-10-2023 21:01
If you are concerned about it disappearing again and not reappearing, take a screenshot so you at least have some evidence of what it was at a particular point in time.
I know that this is sad but I screenshot my PAYG balances a couple of times a week. I have never experienced a problem as yet, so I have no idea whether the screenshots would be accepted in evidence if there ever was a dispute.