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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52783 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26680 Views
  • 19 replies
  • 2 kudos

Disappearing balance.

Balance said zero although I was sure that was not true. I topped up anyway. Old balance came back shortly afterwards. Now have much more credit than required.

Sokak by • Level 1: Joiner
  • 583 Views
  • 4 replies
  • 0 kudos

PAC code

I would like to request a pac code.I phoned your customer service but two minute before closing time they hung up on me whilst I was talking to them.

11121 by • Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

New purchase

I ordered a phone online this morning it said it would be able to pick up from Newcastle, at 10am I haven't received a confirmation email to collect, can you get back to me please ASAP

Any tips on getting through to the UK call centre?

Hi, I need to talk to someone at O2 customer services about getting a new device, and my current plan. I've tried twice to call (via 202 from my phone) but I keep getting through to the Indian call centre, both times the line quality was awful – all ...

sic by • Level 1: Joiner
  • 5998 Views
  • 2 replies
  • 0 kudos

Top up

Hello, i have topped up £15 for a new tariff and need to make a phone call to the hospital and my phone will not let me call. Can you help me

Debs5 by • Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Unknown credit on PAYG SIM

Is there anyway of speaking to someone in the UK? Over an hour on the phone with Manilla and the 7th or 8th person I have spoken to. I have had varying levels of crap, mostly completely made up, and every time I get transferred I have to start from t...

siiiilky by • Level 1: Joiner
  • 1144 Views
  • 9 replies
  • 0 kudos

Top up

Hi, i have over 30 pounds allowance to renew y 15£ bundle this month.This time, the allowance money was not used and my bundle was not renewed, though I have enough balance for 2 months for the 15£ bundle.Please explain how can I use my remaining all...

Thomas15 by • Level 1: Joiner
  • 537 Views
  • 3 replies
  • 0 kudos

New phone

I wish to purchase a TLC 403 4G phone to replace my current phone. I have an O2 pay as you go sim card which I wish to install in my new phone. I do not want a new sim card or additional credit at the moment and just want to purchase the phone. Your ...

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