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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54619 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27676 Views
  • 19 replies
  • 2 kudos

Porting in

I requested a number port in this morning but have not had confirmation, should I have ?Ta.

djh221 by • Level 1: Joiner
  • 517 Views
  • 2 replies
  • 0 kudos

Phone access in Spain

i am in Spain and connecting to Movistar network. I have data ok and can receive SMS messages but cannot make or receive phone calls nor send a SMS message.I have a big bundle and plenty of of money on my balance. It is a new Motorola G13 phone that ...

PeterI by • Level 1: Joiner
  • 710 Views
  • 3 replies
  • 0 kudos

Top up

Topped up twice in a week and still it says no credit 

Jen61 by • Level 1: Joiner
  • 529 Views
  • 3 replies
  • 0 kudos

Blocked sim

My sim is blocked I've been waiting since the 17th of September 4 a new sim

Ronfluff by • Level 1: Joiner
  • 392 Views
  • 2 replies
  • 0 kudos

My sim

Hh

Ja5 by • Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

It’s not accepting my payment for topping up

Cancel a direct debit

I want to cancel a monthly payment to this number:xxxxxxxxxxx because I don't use it anymore. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Lecky by • Level 1: Joiner
  • 1733 Views
  • 4 replies
  • 0 kudos

Can't top up/Sim gone missing

I have a pay monthly account and a payg simThe Sim is not in a phone but a heater which I control with text messages. In order to top it up I had it linked to my pay monthly acc so I could log in and top it up online. On Fri it showed around £13 cred...

Vernon2 by • Level 1: Joiner
  • 602 Views
  • 3 replies
  • 0 kudos
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