Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
My very old (2009!) 'dumb' mobile is on O2 'classic Pay As You Go' and is beginning to fail. I have bought a new SIM-free smart mobile but the old SIM is large, not nano, so I need a new SIM. I want to stay with O2 and retain the old phone number. I'...
Hi there,I’ve been an O2 PAYG customer for around 9 years. Never had to visit here before. I have an auto top-up that comes out of my bank account the day before my £10 Big bundle comes out of my O2 balance. For the first time this has failed. I’ve r...
How do you actually speak to someone on live chat
Hello, today I topped up my number accidentally, but as I am abroad, I will not be using the number and anything in the bundle. Is there a way to get a refund for this transaction or if not, is it possible to pause the plan so that I could turn it on...
The app is not accepting my payment method because it is an international card and not a card from a UK bank. However, I need this phone number in order to get a UK bank account. Is there any way I can top up with my international card?
Tel No [Removed] name Edward Fraser DOB [Removed] I was transferred from Virgin Mobile to O2 recently. everything fine until this week . I receive message saying i I'm going to be charged for MMS that I've just sent. I have previously not been charge...
Hello Team, I was using pay as you go under VM, then it switch to O2. Now, according to my boardband service, O2 offer me a monthly plan. I wish to keep my old number (same as pay as you go) to O2 monthly plan. May I know if it is possible? thanks
I topped up but my Big Bundle it seems that is not activated. I can’t call and I can’t use internet.
I requested a number port in this morning but have not had confirmation, should I have ?Ta.
i am in Spain and connecting to Movistar network. I have data ok and can receive SMS messages but cannot make or receive phone calls nor send a SMS message.I have a big bundle and plenty of of money on my balance. It is a new Motorola G13 phone that ...
