Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

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Resolved! Top up hasn’t worked

Hi, I topped up using the app at the end of December. £10 came out my daughters bank however has not been credited to my balance.

Resolved! Friends in Netherlands not receiving my text messages

For the last two days my friends in the Netherlands are not receiving my text messages (phone calls to them work fine). It works fine to friends and family here in the UK. Is there a current issue with O2 or is there a problem with my sim card?

Resolved! Late sim arrival

I ordered a sim solely to take advantage of the 20GB for £10 offer, however the sim did not arrive until the 30th of December. Is there any way to get the promotion? The sim arrived after the 28/12/2022

Resolved! Call charges to 0300 numbers on payg sim

Just wondering if calling 0300 numbers are free when you have a payg simtia

Resolved! REWARD

I had £3 to save by the 31st December but I couldn't because it wouldn't allow me to do so. Now on the 1st of January my £3 aren't there anymore, and you try to see how much you saved during the last quarter there isn't any data

Resolved! Wrong amount of data added

Received an offer the other day for 100 mins plus 1GB data for 14 days for £1 - Texted SURFPLUS to 2424 today but no acknowledgement, unusual. Checked on MyO2 and only a 500MB credit has applied.

Resolved! emails

Dear O2, I used to recieve emails to inform me of a statement is due. This has not happened for 2months now can you re-instate this facility please? xxxxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the pu...

Resolved! Can I take my number to another provider

Can I take my payg number to another provider

Resolved! Had money (where’s it gone)

I had money on my phone and now it’s disappeared I don’t understand why ?I went to use it today and say I have zero pounds and zero pence I haven’t used it all so why have I now got nothing

O2

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