Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! top up

Hello, Is it possible to top up with a bank transfer and not only with a credit card?

PAy as you go gaccls and data

Hi Guys, I am on Pas As You Go and looking for the best options for calls and data. Data is mainly for navigation, sometimes in the EU. Which is the best option? Rolling plan? Bolts on? Regards,Huba

Data SIM

To cut a long story short - I work from home and I’ve been experiencing internet issues for almost a week and can’t get online. My manager has advised me to get a data SIM so that I can get back online but I’m not sure if that would even work. I’m on...

Resolved! i have a £5.00 bundle

I have a £5.00 bundle but only get the option to top up from £10 onwards?

Top up not working

I try to top up via web top up and it tells me to log in when I'm already logged in, then it says it can't find my account and to click here and redirects me to my o2 where I am logged in. This happens everytime I want to top up and I am unable to to...

Resolved! Order

I’ve received an email and message thanking me for my order and saying I’ve now got an out-of-bundle charges reduction. I haven’t made any order! Please advise.

Resolved! Calling from outside the EU zone

Hi everyone. I'm in Turkey at the mo and obviously have an 02 English SIM. I pay the £10 per month rolling plan. I really need to call UK but found there standard roaming charges are extortionate (£2 a min). Does anyone know of a cheaper way to call ...

O2 Rewards

Hi! I have saved £6 O2 rewards in the priority. But in my O2 account, the balance shows zero. Generally, whatever rewards I had, it used to be show in the balance. Now I can't see.

Transfer existing number

I have a new phone but I needed a new SIM card from O2 so that I could keep the same number from my old phone. The advisor I spoke to was very helpful but I could not fully understand what he said and I got very confused. I thought I would get a new ...

Resolved! Wrong bundle

Hi I just topped up my phone and it added the wrong bundle could someone assist me please to change it

O2

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