Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Payment taken, close account,

Good day, Please close the account and any payment for the number xxxxxxxxxx which is now under EE. Name Ioana [personal details removed], address xxxxxxx. However, nothing will appear because it was moved. Also, the amount £10 was taken from my bank...

Resolved! Changing email address

Hello, is it possible to change my O2 Community account email address without changing my main My02 account email address, that my Community account is connected to? Or are both one and the same? Is it possible to open up an 02 Community account with...

Resolved! My partners old SIM - rarely used - cancelled by O2 and remaining credit gone

My partner barely used his mobile phone but recently we decided because of health issues that he should start carrying it around again, he did have some remaining credit on it but when we came to start it up both the SIM and credit remaining had been...

Resolved! I cant top up

I cant top up using app or web. I cant log into the app at all. When i try to top up from the web it says no products available to you.

Charge to Mobile - Xbox

Hi, I am tryin to purchase a game through charge to mobile on xbox but it's not working. I've just been through xbox support and they said I need to contact you. I've completed all steps with xbox already. How do I enable charge to mobile on my phone...

Resolved! Pay as you go sim

Hi does any one knows how to cancel big bundle or change it to another big bundle tariff

auto top-up tool not available

Hi, I set up auto top-up a while ago, which I found very useful. However, now I note that there is no place in "my02" to access the tool to change it (my card has changed so I now just get a SMS message to say the auto top-up fails, but I cannot find...

Resolved! Top up

First I topped up 30 pounds then after that I topped 25 pounds but now I have got 40 pounds all together. And 30+25 is 55. But I have got 40

Resolved! Billing

I pay for O2 on a monthly Top Up, which takes £15 on the 22nd. Last month I topped up £15 on the 20th and on the 22nd it told me there was not enough money to pay the monthly charge so I had to pay another £15. Does anyone know why this might happen?

Resolved! Cannot make/receive calls or texts

I recently purchased a SIM, pay as you go topped up with £15.However I cannot make or receive calls or texts but I can use my data. When ever I try to make a call it says "Unknown call" then ends. My device is a unlocked S9I do have texts and minuets...

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