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Charged twice

Ivonna
Level 1: Joiner
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on ‎20-10-2023 20:03

on ‎20-10-2023 20:03

So I bought rolling plan first time for 10£ was taken off from my card but rolling plan haven’t been set up. 
tried again and same issue. 
so I been charged 20£ total and did not get rolling plan. 
why is this happening, and can I get back my money please

20£ what I been charged but not get rolling plan 

 

regards 

ivonna

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MI5
Level 94: Supreme
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on ‎20-10-2023 20:07

on ‎20-10-2023 20:07

@Ivonna 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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