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auto topup

Claire4
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 How can I stop the auto top up? there are not options to do so on the my o2. Can I have a step by step guide please?

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Claire4
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the page does not show properly for a start! and the live chat does not pop up.

see below. Perhaps it is because I am not in the UK? I tried different PC and browsers too...

my O2 page does work properly though!!

Untitled.png

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MI5
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@Claire4 

Try through the MyO2 app.

I've used it before from abroad OK.

https://www.o2.co.uk/apps/my-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Claire4
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I could never find it. I just tried again from Google Play Store.. it is only available in Slovakian or Czech ...

I do not know why all fails... I am in Europe!

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MI5
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Probably need to load it when in UK first @Claire4 

You can get the .apk here https://apkpure.com/my-o2/uk.co.o2.android.myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Claire4
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Indeed somehow this app is not supported in my country. I cannot download it. 

 

I will have to wait for my next visit in the UK or just go the uncivilised way.

 

Thank you for your help guys slight_smile you were helpful

 

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MI5
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You're welcome @Claire4 thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Claire4 

Didn't realise you weren't in the UK. However, I have been able to use My O2 whilst abroad.

As I said, there is always the option of using live chat wherever you are in the world.

Best of luck and I hope you get it sorted soon. thumbsup

Veritas Numquam Perit

Girl in a jacket
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